The Landings at Norcross
680 Holcomb Bridge Road
I am/was a resident of this facility
I only had my mom in The Landings at Norcross for 2 months. There were many issues with this community but the most serious was the emergency call light. Either it was broken, rung to a different room, caregivers did not respond to it or lack/delayed of response (as long as 1.15 hrs). I even saw a med-tech taking a nap (she claims she was on her break) at the front desk without passing off the beeper to another co-worker! As you know, these emergency alarms are a resident\'s lifeline. If there is anything else in the room that needs to work, it is the emergency chord. I was patient with the onsite Executive Director and her staff before filing a complaint with Bridge Senior Living, the management company, and started working with the Gwinnett County Ombudsman. They were somewhat responsive until I took my mother back to the facility for 5 hours to get her vaccine after having her out for a month due to the high number of Covid cases in the facility. She pulled the emergency chord twice in that amount of time and it took 25 minutes each time for a caregiver to respond. That day she was supposed to be closely monitored for interactions due to the Covid shot. After that... I filed a complaint with the Georgia Department of Community Health (HFR) as my last resort thinking if they got involved, the issue would be fixed. Coincidently, a few days after I heard that the HFR Compliance Specialist called the Executive Director, I was given a 30 Day Notice because The Landings was not able to meet my needs....not my mother\'s needs (the resident) but my needs. The Executive Director verbally gave me the 30 Day Notice, never written documentation. I have since moved my mother out of the facility, but the State said they were required to provide me with written documentation which I have still yet to receive despite asking senior management. This company is full of unkept promises who would rather kick out a resident versus fix the problem which would be to upgrade their call light system (it is so antiquated) but more simply & importantly, train their staff to respond to it in a timely manner.