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Everything at Brookdale Carrollwood was good, and they're wonderful and very kind people. From the moment I arrived, they had my name on a board. They showed me everything and it was very nice. I was very pleased. The sample room I saw was very nice. They had poker and games.
I visited Brookdale Carrollwood, and it was outstanding. When you enter, it's very clean and calm. They had nice flooring, of either laminates or tiles. Another thing I like is that it was all on one floor. It didn't look like a hotel but more like a home or apartments. The staff was friendly, they were smiling, and the residents seemed to be happy there. When we went there they just had an activity and they had snacks, so they offered us snacks. If you want to go to assisted living, you might want to live there. The staff members were really nice, they were informative. They also made suggestions and followed up, then told us that if things change we're welcome to come back. We were also introduced to other people and staff, and also to care providers, and I was really impressed. The snacks we had were quite good. They showed us the menu and there seemed be quite a nice selection. If you couldn't come, they would give you a choice if you decide to eat in your apartment or room. They had a nice outside area, so there were places to sit, walk or take your wheelchair. If the families came, they have a private dining room or they could sit outside and have a picnic.
I was very impressed with Brookdale Carrollwood. I met with their IT person because I still work from home and at the time, I was thinking if I did go there, I want to stay working, so they made sure that I spoke to everybody that I would need to in order to make a decision. I toured the place and I was amazed at how clean it was and the residents there were happy which impressed me. They were playing Bingo and you can tell that they enjoy the place. They were smiling and happy. The staff was just amazing and you can tell they worked in a team environment and they worked together and not "That's not my job". Their goal was to make the residents happy. I was interested in the big studio which was as big as an apartment, and everything was handicap-accessible which was important to me. The admissions lady was just personable. She really encouraged me and she's very nice. The food was very impressive too, and it was evident that they made homecooked meals, but they were also conscious to make sure that you got the proper vegetable and things that you should have as far as meals.
Brookdale Carrollwood was the first facility we eliminated because they only offered assisted living. I did observe a couple of conversations between staff members and residents that I didn't particularly think were very friendly or kind, and that's important to me. The facility itself was very clean and looked well-kept. They had a pool area and it was all nice and neat. They didn't have a whole lot of shade, but they had a nice big pond and there's a little bit of a cool breeze coming off of that. The negative we had was seriously about the communication between the residents and the staff members, which we had just observed, but we were not involved in it or anything.
We appreciate you taking the time to share your feedback with us from your visit. Please be assured our staff is continuously committed to providing the highest-quality service and care for each resident and we will share your feedback with our management team.
Everybody at Brookdale Carrollwood was very pleasant. There were lots of people doing different activities. The place seemed very pleasant and clean. My biggest criticism of it was the way the rooms were set up. They weren't really apartments per se, it was more like a studio apartment. She prefers to have a separate bedroom space. Other than that, I think this place was very nice. There were people playing cards and an exercise program going on in the main lobby while I was there.
I reviewed the parking lot, reception area, dining room, and lobby. When I walked in the receptionist greeted me warmly as did the activities personnel who were involved in a game in the lobby area with residents. They were obviously enjoying themselves as much as the seniors. The sales manager was prompt and very professional and took me for a short tour.
Emeritus at Carrollwood offers the safety and security of being in the established neighborhood of Carrollwood Village. While it is an older community, it is well-maintained and kept spotlessly clean. Different floorplan options accommodate various budgets. Residents can be as active as they like with numerous on-site activities and excursions. Residents and their families are treated with compassion and respect. The community is nicely decorated and offers a cozy/comfortable environment for the residents and staff.
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