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My sister has moved into The Waterford at Creekside. It is an excellent place. I feel confident that she is going to receive good care. I had conversations with the director of nursing, the executive director, and the caretaker at her cottage. It is the best place in Pensacola. They have a beauty salon and a barbershop. The place is so clean. Their dementia patients are assigned to specific cottages according to their level of function. The people who are high-functioning are all group together in the same building. There are 12 to 14 in each building, which is great because the ratio of caregivers to residents is excellent in my opinion. If I had to move into a memory care place, I want to be in that one. I am very pleased with the cleanliness, the maintenance and the attitude of the caregivers toward the residents. I'm very pleased with it.
The room of the cottage they took me to at The Waterford at Creekside didn't even compare to the room he currently has. When I walked in the smell of urine was so strong. It just hits you. It was stifling hot in there and they didn't have any thermostats that they could use to control their rooms, and all the residents were sitting around on sofas just looking so down and dejected. There was just not any way I was going to put my husband in there. The staff member who gave us the tour was lovely, enthusiastic, and worked really hard to get us in there, but I was just turned off when I walked in there.
My aunt was at The Waterford at Creekside, but I took her out of that one. Their set up was nice in as far as the building and yard, administration and most of the people who worked there were good. She moved out because one of the people yelled at her, they were all told what to do, when to do it, and how to do it. I didnt like that. The call system was broken the whole time she was there. At the change of shift, everyone was yelling, giggling, and laughing, and this was at midnight and 6:00 a.m., so she did not get to sleep much there. The food was not good, and she lost five pounds while she was there. There were not a lot of activities.
I visited the Waterford at Creekside. The person in charge was a marketer, and not a medically trained person. We came away feeling it was overpriced, the dining area looked like a restaurant, but it was not fancy. It looked like people weren't watching TV, but it was on.
Awful quality of care, food, professionalism, and honesty. We were unhappy with the facility and the care, so we moved our loved one. We gave the facility the 30 day notice, but were charged for the even after the notice. Office staff was warned about the billing error but we couldn’t reach billing conveniently. There have been 3 directors in the 5 months that our loved one was a resident.
The Waterford at Creekside was very homey and not really fancy. I liked the way the cottages were set up, and the staff members were super nice. I saw when they served the food, which looked wonderful. They serve the residents their meals in their cottages and not in the main dining hall, so it's almost like fixing your food at home. It's a memory care center for people with Alzheimer's and dementia.
If you want your loved one clean, appropriately dressed, showered and treated with respect, look elsewhere.
This is by far the best memory care facility that I have seen. My mother has been there for several months and the care is excellent. Each cottage (with about 15 residents) is based on the resident's level of cognition and need for assistance. Caregivers are uniformly patient, friendly and helpful. Clothes are washed daily, rooms kept clean, residents are dressed appropriately in a pleasant atmosphere. My mother does not want to be there and is not as well adjusted to the setting as most of the other residents, but it is by far the best situation for her care.
My husband is in The Waterford at Creekside. The personnerl are great. It is not a huge institutional facility. It is a series of seven different cottages based upon that particular person’s need at the moment. The food is wonderful. Right now, he is in a semi-private room that really looks like a piece of home. Each building has its own kitchen. The meals are prepared in the central location and brought to the individual cottages. They very much monitor his health care and his well-being. I cannot say enough good things about it.
We visited The Waterford. I thought it was an interesting concept in memory care, and they only showed us the first level of care. It was a little bit older, and the rooms were a little smaller. The staff seemed friendly. They had outings, games, and two attendants in each room who not only prepared the meals but provided the activities. They had a main building where they had programs for everybody in the cottages. Each cottage had an open kitchen, and the residents eat family-style at a table.
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