Oasis at Margate

Denise

Since 428 took over Margate Manor all amenities and service dropped to a One Star. They advertise social activities…. They advertise chauffeured drivers… They advertise on site beauty salon/barber shop…. They advertise gourmet meals with snacks…. They advertise outdoor activities with lakeside view…. All of the above are non existent!!!! Doors are locked to outside near lake, no activities are done outside. They removed the shuttle bus… no drivers to take patients anywhere! Parking lot is full of holes and completely dark at night. No security… anyone can walk into facility at night, the so called medical techs are not at front desk. The thermometer for visitors to be screened for fever, has not worked in 6 months!! Elevator is so old, it smells and is dirty. Techs don’t watch patients take their pills, my Moms pills were often found on floor and under her recliner. I can’t tell you how many meals my Mom didn’t receive if she wasn’t feeling well to go to dining room…. They never brought her food to her.. Dinner was sometimes a cheese sandwich, hot dog with loose potatoe chips, they stopped serving the small bag of chips. They would put loose chips on plate, with no regard to patient’s dietary needs. Low salt was always a problem for my Mom. Then this is how they conserve money, they removed the 5 gal water jugs and hard lined a water line to internal faucets. So my Mom was drinking from the sink water and they once told my Mom to get water from the bathroom sink!!!! How disgusting so I brought her bottled water and that would disappear from her room. I finally had enough and after we received a letter of rent increase and downgraded services, I took my Mom with me with better care!!! No weekly happy hour, no local entertainment or stimulating activities. All the previous staff quit or was fired after long tenures. Keep your parents away from this 1 Star facility….it has become a nightmare!!!