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Home Instead Senior Care - Jacksonville, FL

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I Am A Current Client Of This Provider

We're using Home Instead for my mom in September. I had the option of having someone come for four, five, or seven hours a day, but it's a minimum of four hours. They have multiple people they could send out. We could try one person this week, then another person next week, and in that way, my mother could pick. If a caregiver needs to call in sick, they can get someone else. I appreciate when they call in sick instead of bringing their sniffles to my mom. They will find a replacement usually within an hour. The caregivers are excellent. When Hurricane Irma came to visit, a lot of people had to evacuate, so we had to use a different person for a few days; everyone they sent was very good. Based on how much care they need determines the rate you'll pay. The billing is working out well, too. You pay a deposit upfront and then every 10 days, they bill you for the number of hours. They have been very accurate with that. You also have the options to pay by credit card, but Mom is a little old-fashioned so she likes me to use checks.

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