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Grand Villa of DeLand

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I Visited This Facility

Grand Villa of DeLand is very nice, and it looks like a hotel. I even want to move in there myself, but it's out of our price range. They have everything there in terms of amenities. The person who accommodated me was very polite, nice, and courteous, and answered all my questions without problems. The dining area looked very nice and clean.

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Grand Villa of DeLand

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I Am A Friend Or Relative Of A Current/Past Resident

My uncle moved into Grand Villa. The rooms were quite drab, and I wasn't impressed. They had a swimming pool and card games, but he doesn't want to get involved. He hasn't complained about the food, but he's very unhappy there.

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Provider Response

Hi there, thank you so much for your comment. We are concerned that your Uncle is unhappy at his new home. We complete surveys and have a very active community- and we want everyone to be happy, please contact Michelle Hanner at the community, and direct us to your uncle- we are here to assist ..thank you so much!

Grand Villa of DeLand

| Reviewed by

I Visited This Facility

I visited Grand Villa of Deland. The apartments were nice, but they only had one available that's on the third floor. They have a snack bar, a happy hour, swimming pool, and so on. I just didn't like the outside look because it wasn't pretty. The apartments have stoves, which I didn't think was a good idea. There was one lady sitting at the desk and she had to go find somebody when we visited.

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Grand Villa of DeLand

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I Am A Friend Or Relative Of A Current/Past Resident

Grand Villa of DeLand is a beautiful facility and it has all been recently renovated. It's got very good amenities and the staff is very caring and professional. They've been very good, working with me and my father and helping out. They just have a very good program going there. The food is very good and my dad likes it. It's a renovated hotel and they kept all the culinary staff with it. They have outings, sing alongs, Bingo, water aerobics in the pool, outings, shopping, and movie nights in their own in-house theater.

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Grand Villa of DeLand

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I Am A Friend Or Relative Of A Current/Past Resident

I could write a novel about our experience with Grand Villa Deland Memory Care, but I’ll try to be short and to the point. My advice is DO NOT PLACE YOUR LOVED ONE IN THE GRAND VILLA MEMORY CARE FACILITY. The employees who care for the patients are, for the most part, sincere, kind, and caring. However, the facility is extremely under staffed for even mediocre care. Our mother had fallen several times and was sent to the local ER with no reported reason. She acquired many cuts and skin tears that each required several weeks of home healthcare assistance (as well as several contusions). My mother received no assistance with eating meals. There is an extreme lack of communication between staff members, as well as, staff and family. Several times we would visit and could not find one staff member on the floor… and counted more than twenty patients without supervision – scary! The list could go on and on. To move mom would be traumatic and exhausting for her, but after meeting with three different Executive Directors with no resolution, we decided to do so. Our mother is now cared for at a wonderful placed with plenty of care… she is now eating well, her wounds are healing, and everything is so much better! Here are some thoughts if Grand Villa Deland Memory Care is on your list as an option for your loved one: Anyone can visit at anytime… show up unexpectedly (early, late, meal times, etc.) and observe the ratio of caregivers to residents. Look for recent injuries that patients may have. Spend some time there and see if patients are sitting alone for long periods of time with no interaction. Elevators are locked, so ask staff to allow you to go upstairs then see how many patients are wandering the halls with absolutely no supervision. Ask about the qualification of the caregivers and the turn-over rate. Inquire about the protocol for medical advice and emergencies… we understood there is an RN on staff; even with my mother’s injuries we never met the nurse. Unfortunately, we did not have an opportunity to evaluate the care prior to mom moving-in… the facility was brand new and the promises were many. We stayed for 3 months hoping for improvement, but it never happened. I cannot stress enough, my advice is DO NOT PLACE YOUR LOVED ONE IN THE GRAND VILLA MEMORY CARE FACILITY. I wish you the best with locating a good home for your loved one.

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