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My father is now in Brookdale Wekiwa Springs. It's a great community and he loves it. They have activities for the residents like dancing and outings, and he really likes it. He says it's comfortable and feels like home, and that's amazing. The staff there is excellent, and they have a big area where they do aerobics and ballroom dancing. Everything is great; it's fantastic.
The staff is friendly and helpful. There have been many changes for the better in the building. My loved one enjoys her time with her friends and the nurses she says are great. The Executive Director, Wellness Director and Sales were amazing at move in and were so helpful getting everything organized and ready for move in. I was impressed with the way my questions were answered timely and the way they accommodated me. I Would highly recommend them as they REALLY care about you!!
We decided on Brookdale Wekiwa Springs but my mother never went there. The air conditioning was set at 65 degrees or off, and they said they couldn't fix it. I told them that since my mother can't go there we'll just have to rip up the contract, but they said no because it was signed contract. They're keeping the money, so at this point I'm not very happy with them. I don't want to give them a good recommendation because I think they're totally awful to keep our money, even when I gave them the 30-day notice immediately when I found out they couldn't solve the problem. Now they have the audacity to send my mother another bill for $1,400, so I'm really not happy. When you go in, the facility is really nice and has central air conditioning. The dining room and offices are very nice, but then you go to the rooms and it's still central air conditioning. I saw a shared room where the people who were already there were not on the side where the air conditioning was. It looked like they had a lot of different things to do. They were supposed to take my mom on a Friday when she was getting out of rehab. They called and said they couldn't take her until Monday, so she had to stay in rehab for another two days over the weekend. My question was, why didn't they have a place ready on Friday? It's a beautiful place, but it was a scam.
I was very impressed with Brookdale Wekiwa Springs. The staff was OK. They had all kinds of activities. I was impressed with the cottage and the garage. The two-bedroom cottage was very roomy and had a bathroom. The kitchen was very roomy.
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