Spring Creek by Bonaventure
223 E Bakerview Road, Bellingham, WA 98226
223 E Bakerview Road, Bellingham, WA 98226
3.0 out of 5.0
I am forwarding this on because of the complaints, lack of response and follow through on several basic issues from simply getting a television to work in their room to the neglect in the dining room. My family is paying for services that they are not getting. 1) The meals aFrre the biggest complaint. Our parents go to the dining room to eat and it takes nearly an hour to get their food from the time they order. When they do get it, it is cold, not what they ordered, or there food never shows up. This is unacceptable, particularly for people who depend on this service and are paying for it. Often, this lack of service interferes with doctor and therapist appointments that they will be late for. My parents end up not eating and going hungry. We wrote a letter to relay that this neglect is unacceptable and there have been several follow up conversations. All of these receive the same response, “We’re working on it.” I did a search on reviews for Spring Creek (included below) and it looks like they have been neglecting their residents and “working on it” for two years now. 2) Basic television service is included in the cost of their room and theoretically we are paying for it. It has been 2 months since my parents moved in and there is still no TV. I have personally asked the onsite facilities to get their TV working and the response was "We have a bunch of old boxes up stairs I will see if I can get one working, they seem to break down a lot." So they brought a box by that doesn't work. This is unacceptable. 3) They were supposed to get a orientation on how the facility runs where things are etc. That took over a month and it was very brief. I guess if you are looking for a place to put your elderly family I would not suggest Spring creek. The responds to all things wrong is we are working on it. After talking to many of the folks there this has been going on for years and they take advantage of old people who don't have the strength to complain.
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Absolutely beautiful community in a great location. My family member can walk to shopping and the community has great walking paths. I was amazed with the staff and how great they were. My mom is relocating to this state and she can't wait to move to this community. I looked at every community in the area and the ones in Ferndale and nothing came close to how beautiful this community was. The apartments are perfect and they have full kitchens so my mom can still cook if she likes. My mom will be moving soon and the staff have made sure that she is already connected with other people that live there. I recommend this place to anyone. I have seen them all and this is #1 in the area.
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Sitting within minutes of St Joseph Hospital and Bellis Fair Mall, Spring Creek by Bonaventure offers an ideal location as well as delicious meals, a host of amenities and a variety of accommodations to choose from. It is our goal to provide residents with a sense of comfort and safety, and staff members are on-site twenty-four hours a day to ensure this.
Providing the highest level of combined service and value, Spring Creek by Bonaventure is part of Bonaventure Senior Living, a company dedicated to preserving freedom of choice for all of its residents as well as providing unmatched professionalism in every way.
The amenities of our community are just part of what make it such a great place to live. Residents that wish to lead a more active life have the use of our well-equipped fitness room, as well as the opportunity to take part in one of the regularly scheduled fitness programs. Meals are served freshly prepared in our restaurant-style dining room, and our private dining room is available for entertaining guests and hosting special events.
At Spring Creek Retirement and Assisted Living Community, our accommodations are offered in studio, one- and two-bedroom floor plans. All apartments come with emergency call systems, individually controlled thermostats and private baths. Independent living accommodations feature full kitchens and private balconies or patios, while our assisted living apartments include kitchenettes.
Our convenient scheduled transportation program is available upon request, and is ideal for running personal errands, going to medical appointments or doing some shopping. All of our residences receive weekly housekeeping and linen services, as well as regular home maintenance from our staff. Care services are provided by skilled staff members, and all services are tailored to the individual preferences and needs of each resident. Complimentary laundry facilities are on-site, and salon or barber services are also available.
Spring Creek by Bonaventure provides skilled services and comfortable senior living options.