Pacifica Senior Living Lynnwood
18625 60th Avenue West , Lynnwood, WA 98037
18625 60th Avenue West , Lynnwood, WA 98037
2.0 out of 5.0
We are very disappointed with Brookdale Lynnwood. I moved my father-in-law here from a much nicer Brookdale community. He has a very small room and basically no choices for the meals. The cooking is done in a separate cottage and then brought to them in carts, so sometimes the food is cold when it gets to them. They don't salt the food. They don't have locks on the doors, so there's no privacy. He calls the food "P.O.W. food." I have to give credit to the people because I think they are taking pretty good care of him. He likes the exercise classes.
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The management tells you exactly what YOU WANT to hear. What I got was something entirely different. With no notice, my father was moved to another room after only 2 weeks and charged an additional $500 per month. Clothes, shoes, personal belongings, etc., were constantly being taken- sometimes returned, sometimes not. One afternoon I found him soaking wet. When I found an aid, she simply said, "I guess I forgot to put on a new brief when I changed him." Frequently his bed was missing a sheet, top or bottom- maybe both. There were always clean sheets in his dresser drawer. The waterproof mattress pad was rarely on his bed. Although I had given 2 days notice, Emeritus did not use my emergency phone number when I was out of town for 3 days. When I returned home there was a message on my home phone -2 days in a row- that my father was "OUT OF DRUGS". I immediately called the nurse and she simply said they had not received them from the VA. I called the VA, they told me they had been shipped and gave me the tracking number. Emeritus still said they hadn't received the drugs. I called the Lynnwood Post Office, they checked with the mail carrier and he remembered delivering the package. Emeritus got very defensive but still insisted they "never got them". They were sent and delivered- What happened to them??? We saw a PBS documentary on Emeritus on T.V. that was frightening. I told a counselor at the VA about the "missing drugs" incident and also about the documentary. She looked up the documentary, was very alarmed and fortunately, was able to get him a room at a VA facility quickly. It has been 5 months and Emeritus still has not sent my father a complete refund. PLEASE! Watch the July 30, 2013 PBS Frontline Documentary of Emeritus, BEFORE you send your loved one there.
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Pacifica Senior Living Lynnwood offers a homelike setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Pacifica Senior Living Lynnwood strives to create a lifestyle of independence, security and peace of mind for each individual and their family. We do what we love and what we truly believe in – provide compassionate, personalized care services that ensure dignity and respect. Our dedicated, professional team supports each resident and goes above and beyond to help them feel at home.
Our peaceful setting, restaurant-style dining experience, activities and beautiful surroundings combine to create a wonderful living environment every day. Our genuine, caring staff, home-style meals and daily activities add to our residents' daily experience. They will tell you they appreciate all the options while living at Pacifica Senior Living Lynnwood.
Our staff prides itself on respecting the privacy and individuality of our residents, while at the same time, creating a real sense of community. You can maintain the same independent lifestyle you have always enjoyed, plus have the opportunity to connect with your peers, participate in activities and even form new friendships for a lifetime.
Our customized Service Care Plan offers just the right complement of additional services, from assistance with medication to daily help with bathing, dressing, grooming and ambulation. Our tiered levels of service ensure that you are only paying for the services that you need.
The sense of community is all around you when you become part of our family at Pacifica Senior Living Lynnwood. Through special events, activities, clubs and on-going cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us.
Our Family is Committed to Yours.