WindsorMeade of Williamsburg
3900 Windsor Hall Drive, Williamsburg, VA 23188
Reviews of WindsorMeade of Williamsburg
Dec 26, 2016 | Reviewed by Kathy
I Am A Friend Or Relative Of A Current/Past Resident
I want to share the difficult experiences that my family endured with WindsorMeade, a retirement community in Williamsburg, VA in 2014-2015. The unexpected problems all started in the spring of 2014 when my parents received approval for residency at WindsorMeade, and their medical information was received in May 2014. However, on a holiday, Memorial Day, we received a call from WindsorMeade staff telling us not only that there were questions about my mother’s physical condition but also that it was uncertain that they would be able to move into WindsorMeade even though their house had been sold, their belongings were packed, the moving trucks were on the way, and it was only a few days before the move to WindsorMeade. In my opinion, senior management lacks the compassion needed to be effective and compassionate leaders because they made the most difficult transition of my elderly parents’ lives so much worse than it had to be. Moving my parents out of their one and only home of a large metropolitan area after 80+ years was traumatic enough, but then to face all of those questions and the uncertainty of the location of their next home at the last minute was horrible. The day after that Memorial Day phone call, my husband and I actually did the impossible – we drove around to my mother’s doctors offices without appointments to gain clarifications from her doctors, which we accomplished within a few hours. Despite all of our efforts, my mother was still forced to take a memory test with a WindsorMeade nurse on the day of her arrival even though she was exhausted from a sleepless night before (which she mentioned) and a long drive on the interstate highway. My mother was upset and humiliated to be forced to take the test, but she passed it with flying colors. My blood pressure must have doubled that day. My parents, husband and I were so disgusted. It is beyond belief that such a lack of compassion is to be allowed in any retirement community, particularly one that struggled through bankruptcy just a few years ago. The next day my husband shared our disappointment with senior management. They indicated that they'd been on vacation and did not complete the medical review process for my parents in time. They did NOT apologize for the oversight, and they had the audacity to ask my husband to ask me to stop complaining about her to others. That is the last thing I would have done in their position. I feel that the initial experience with senior management pretty much ruined our time at WindsorMeade for my entire family. We did not feel safe or that we could trust them. Seven months later my father passed away. As soon as my husband’s and my new house was built in 2015, my mother moved out of WindsorMeade and into our house with us. Senior staff didn’t even say thank you for our patronage after spending thousands of dollars there. For fear of retribution, I waited until we received my mother’s share of the entrance fee refund before I posted this review to share with others. To our dismay, we had to wait nine months before we received the refund because the next residents who took over my parents’ home in WindsorMeade were given six months to pay the fee. However, my parents were required to pay the entire fee immediately up front. Although there are some wonderful staff and residents in WindsorMeade, I truly believe that the senior management lack the compassion and kindness you would expect and hope to find in an expensive senior community.
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Costs for WindsorMeade of Williamsburg
Long-Term Care Insurance Accepted
Financing Options Available
Amenities at WindsorMeade of Williamsburg
Emergency Services: Less than 5 Miles
Shopping: Less than 1 Mile
Minimum Age: 62
Full-Time Activity Director
Trips & Outings
Nurse Availability: On Site 24/7
On-Site Medical Visits: Geriatric physician,Podiatrist
Description of WindsorMeade of Williamsburg
Located within The Historic Triangle and just minutes from historic Williamsburg, VA, WindsorMeade of Williamsburg is not your typical retirement community. Our philosophy: It's your life. You get to live it the way you choose. Best of all, there are no bad choices. Our approach is to provide everything you'll need and more while giving you the freedom to enjoy life the way you want it. Whether you prefer an active lifestyle or a life of relaxation, you have discovered an ideal community for life-fulfilling retirement.
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