The Cottage of Spring Branch
1842 Hollister Rd , Houston, TX 77080
1842 Hollister Rd , Houston, TX 77080
3.0 out of 5.0
Had my mom in here for only a few months. There are some very caring people here - the activities director and the overall director are wonderful. Here is what I did not like - they keep the resident's rooms locked and their armoires locked. They can get a key made, but they have DEMENTIA so they lose them. So when you go over, you will see a lot of people with their heads on tables asleep. They get tired and have to ask to be let in their room. IF they remember to ask, they might be told no, and they might be told yes. So many times a resident would ask me to help them get in their room. It was very sad. Some of the staff was downright rude to the patients. I went there often and observed. They never had the nerve to do it to my mom while I was there, but I saw them do it to other patients. When a dementia patient complains, it is hard to know if they are telling the truth or imagining something. When my mom complained, I believed her because it was about a caregiver than I had seen be rude to other patients. They scolded the patients and bossed them around. I understand they need some bossing because they are confused, but you can do it without demeaning them and taking away what little dignity they have left. I heard some raised voices from caregivers. When we got ready to move, we had issues getting the medications released. There was one medication that was very important that she should have been getting daily that they were out of. I don't know how long they were out of it, but I suspect longer than they wanted to admit. Places like this are all sad because the patient usually wants to be home. But the place she is in now is so much better. I would not put her back in the Cottage due to them not having access to their own things and the lack of respect the patients get from staff.
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We chose the Cottage for our loved one because of the kindness and caring shown by the staff and because we trust them to take care for our loved one like they would if it were their own family!It was a difficult decision and we've had our ups and down but when you're dealing with dementia and other problems I'm coming to believe that is just to be expected when you are on this journey. I have been very impressed with the kindness and compassion shown to the entire family. This has been a learning experience for us and although no place is perfect we trust the Cottage to give the best possible care available.
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If your loved one has Alzheimer's or dementia, you can turn to The Cottage of Spring Branch to provide the care and support your loved one needs to continue living a full, meaningful life. Our staff are specially trained to care for seniors with Alzheimer's or dementia, and we designed the community to recreate the feeling of home while providing a safe, secure setting.
The Cottage of Spring Branch is a locally owned and operated senior living community in Houston, Texas.
We offer a studio apartments with an option of a private or semiprivate for our residents to choose from. Residents are encouraged to bring personal treasures to make the space truly feel like their own. Each room is outfitted with the Vigil Dementia System, which detects movement, and this allows our staff to monitor residents in a manner that respects their independence.
Every day at The Cottage of Spring Branch we offer structured and recreational activities which keep our residents engaged and having fun. For a quiet moment alone, residents may relax in the secured courtyard or one of the several common rooms.
Our residents enjoy three, freshly prepared meals served restaurant-style every day, and healthy snacks are provided between meals. We also provide scheduled transportation for errands and medical appointments. Weekly housekeeping and personal laundry service frees everyone from daily chores so they spend more time having fun.
Respecting our residents' dignity, independence and individuality is of great importance to us, and all of our staff feel the same. Each resident receives a care plan that outlines the level of services we will provide. Caregivers are on site 24 hours a day to lend a hand when it's needed, and we can arrange for physician visits.
The Cottage of Spring Branch is proud to be the community of choice for Houston-area seniors and their families who are looking for a community where everyone is treated like family.