Mustang Creek Estates Residential Assisted Living

(5 reviews)

720 Creek Valley Court, Allen, TX 75002

Reviews of Mustang Creek Estates Residential Assisted Living

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Review Averages

2.6 out of 5.0

  • Review by

    I Am A Friend Or Relative Of A Current/Past Resident

    • Overall

    My father was a resident at Mustang Creek Estates until his death in December. Most of the care-givers were kind and compassionate people. However, I can not say the same for the management team. Imagine my utter disbelief upon receiving a bill for the 30 day period following his death. I called, and was told it was because we failed to notify them in advance that he would be moving out. Unfortunately, my father didn't anticipate his death quite this precisely and notify us to let management know. My phone calls and a visit to the facility were unsuccessful in convincing them of the outright absurdity of this policy. While Mustang Creek Estates may promote compassionate care in their marketing materials, their behavior in this situation was sad, and in my opinion, less than compassionate or ethical. I would advise those searching for assisted living arrangements to turn around and take their loved ones elsewhere.

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  • Review by

    I Am A Friend Or Relative Of A Current/Past Resident

    • Overall
    • Staff
    • Activities
    • Food
    • Quality
    • Facility

    Read fine print from lawyer owner(s). Mom died, relatives cleaned place immediately. 3 (three) weeks before end of month, they charged the next month too. $5,800 charged to Mom's loved ones. Greed reaches to the heavens! Mom always complained at sub par food and being cold. Couldn't make any friends with unfriendly clientele.

    2 people found this helpful. Was this helpful?

  • Review by

    I Visited This Community

    • Overall
    • Staff
    • Activities
    • Food
    • Quality
    • Facility

    Mustang Spring is clean and homelike. It's very spacious throughout except for in the bedroom area. The staff is always polite and willing to help. Although, communicating and work as a team could be exercised more. The food is great and wholesome. The activities are stimulating and residents usually participate. Outdoors the landscaping is beautiful and residents enjoy the front porch area.

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  • Review by

    I Am A Friend Or Relative Of A Current/Past Resident

    • Overall
    • Staff
    • Activities
    • Food
    • Quality
    • Facility

    If you are considering this place....DONT! They will give you the hard sell - only for you to find out later, they told you what you wanted to hear, not what they can actually do for your loved one. If your loved one is VERY independent, they might be ok, but if your loved one needs even the most basic care, TRUST ME, this is NOT the place to leave them. My loved one was there for only 6 weeks when we decided to move him out....we had to give them a 30 day notice to vacate, and that was the longest 30 days of our lives. We were actually distressed that our loved one would have to spend one more month there - if not for monetary reasons, we absolutely wouldn't have. Our family visited our loved one every single day from the beginning, and it didn't take long for us to realize we had made a horrible decision. By the second week, we were discovering miscommunications between staff on different shifts about his medications & healthcare, we were having to ask for his bathroom to be cleaned, they were complaining about dealing with his incontintence, & he had multiple falls (one requiring an ambulance ride). They were understaffed and the staff that was there was busier having fun in the staff office rather than looking out for, or engaging the residents. This place is not only dangerous, but the worst display of compassion for the elderly that I have ever witnessed in my life. I could write a book on all the reasons you should turn around and walk away from this glorified nursing home! Save yourself a 'lesson learned the hard way'....Save your loved one a trip into depression and being stripped of their dignity.

    7 people found this helpful. Was this helpful?

  • Review by

    I Visited This Community

    • Overall
    • Staff
    • Activities
    • Quality
    • Facility

    Mustang Creek is a lovely facility in Allen close to many restaurants and shopping. The facility is beautiful inside and out. The staff seem pleasant and helpful when I visited. The residents were out and about and I noticed their activity calendar was quite full. When asked about more advanced medical assistance as needed for residents, I was assured they have many home health companies and hospices they work with on a regular basis for you and your loved one to choose from. Their pricing seemed to be in line with the other communities in the area. I would suggest a tour.

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Description of Mustang Creek Estates Residential Assisted Living

Mustang Creek Estates Residential Assisted Living - Allen, TX - Exterior

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Welcome to Mustang Creek Estates Residential Assisted Living. Our inviting senior living community offers residents the comfort and convenience of a hassle-free lifestyle free from the burdens of home ownership. Located in the city of Allen, we provide a variety of on-site services to help our residents enjoy their stay to the fullest. In addition, we provide a choice amount of amenities to promote a relaxing experience for individuals residing at our community. Accommodations come in a selection of options. Depending on the individual, Mustang Creek Estates Residential Assisted Living could be the perfect fit for seniors seeking senior living options in or around Allen, Texas.

Costs for Mustang Creek Estates Residential Assisted Living

  • Assisted Living Starting Cost per Month: $3,250

Amenities at Mustang Creek Estates Residential Assisted Living

Property Info

  • Licensed Capacity: 13
  • Resident Capacity: 69
  • State License #: 102182
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