Franklin Park TPC Parkway


21802 Encino Commons , San Antonio, TX 78259

(855) 840-7257

Reviews of Franklin Park TPC Parkway

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

My Mother has only been a resident at Franklin Park Stone Oak for one month. We struggled with the decision of moving her to a senior community and wondered would she be happy. When taking a tour of the Stone Oak everything was so beautiful. The staff was very positive and friendly. We were also invited to stay for lunch. We could not believe how great the food was and the selection offered. The other residents seemed so happy and at Home. Well, it has been a month now and we cannot believe how much our Mother has thrived at Stone Oak. She has many new friends, she loves all the staff and she goes out on weekly outings. Her life is so fulfilled and we are so Happy!!

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| Reviewed by

I Visited This Community

I was asked by a close friend to help find an assisted living facility for their parent. I didn’t want my efforts to be wasted so thought I would share my review. Being the type who does lots of research before making a commitment on any purchase, let alone something as important as this, I did mine. I talked with folks who shared their perspective and other research methods, including online. I am in my mid 60’s myself, so feel like I am little more empathetic than a younger person may be. The facility is beautiful and you are struck with the quality of the facility from the second you walk in. The rooms are very well thought out and homey. The resident’s rooms have emergency call systems in place, showers you can roll into and a homey nice layout. I think some of the rooms even have a little kitchenette. Of course they offer standard housekeeping and laundry services. The kitchen is an area residents normally wouldn’t be in, but no expense seemed to be spared there with everything being stainless steel, amazing stoves, ovens and freezers. The facility even has a private movies theater, library, a small chapel, spa etc. Frankly, no matter how nice the facility may be, the people running it are most important component to trust a loved one with. Observing the interaction of the staff with the residents, I got a sense of sincerity, friendliness and caring. I have always felt it takes special people to be care givers to the elderly and treat them with the kindness and respect they deserve. I was assured by senior management that they understood that their staff is the single most important element and that they are constantly educating, monitoring, reviewing and hiring the best they can in this area. If the staff is first class, then simple logic dictates that the quality of care has to be there. Again my observations and answers to my questions gave me comfort that the quality of care is mirrored with the quality of the staff, which I thought were impressive. Though I did not eat there, I was able to tour the first class kitchen, which is larger than most restaurants and by far nicer. I was shown freshly prepared foods and how clean and sanitary the whole kitchen is. I forgot to mention the cozy dining areas which i liked. I was told by the two I talked to that food was typically very good, with different daily offerings. Well this review is longer than I expected, but having visited other assisted living, this is only one so far that I gave five stars to and recommended to my friend. I hope it was helpful and I will update it should anything change, positive or negative.

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I Am A Friend Or Relative Of A Current/Past Resident

My Dad was there three weeks and fell three times; no one called me or the Doctor attending him. He can't walk well but they let him wonder around unsupervised. We are dissapointed with their "Platinum" care for the extra $850 per month; we had to supply everything, even the shower curtain. For $5300 per month this is such a poor value; I wish we had never taken him there. We moved him out today.

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Provider Response

Dear family member, Please accept our sincere apology for the issues you experienced in respect to your fathers’ stay at our community. At Franklin Park Stone Oak, our goal is to provide the highest level of resident and family satisfaction. Unfortunately, we did not meet your expectations and have already made some staff changes to ensure that this will never happen again. We deeply value the trust that families and residents place in us and do not take lightly the commitment we make to provide quality service. We regret your recent experience and we will learn from this situation. If there is anything we can do in the future or if you have any questions, please let me know. Yours in service, Ed Marks, Executive Director

| Reviewed by

I Visited This Community

I I was very impressed when I had the opportunity to visit this community. They really seem to have their act together and the residents are very happy. Other communities should take a page from Franklin Park's "book"

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| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

My neighbor lives here and she absolutely loves it! She loves all the staff and they truly love her back. She says it gets better and better every day!

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I Am A Friend Or Relative Of A Current/Past Resident

I have to commend the new management at Franklin Park Stone Oak. As someone who visits their loved one often, I have noticed how things are improving. I really like the new chef, and the people in charge seem to be making the right moves. I have met the new Executive Manager and its nice to see a fresh face and a can do attitude. Overall, it's a big improvement. I am glad to see the changes.

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I Am A Friend Or Relative Of A Current/Past Resident

Franklin Park is great! They have made some amazing chnages in the last few months. I am happy to have my mom living here

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| Reviewed by

I Visited This Community

This is a lovely community with flexible dining and activity schedules to meet all needs. The personal care, however is lacking. This facility's management must pay closer attention to what the floor staff are doing, and provide more training.

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Provider Response

Thank you for taking the time to write a review of our community. We would appreciate the opportunity to hear more about your experience so we can further look into your observations that prompted you to write a review. Franklin Park maintains an open door policy and we want to look into and resolve any concerns. Please contact the Executive Director to schedule a meeting.

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Costs for Franklin Park TPC Parkway

Assisted Living Starting Cost per Month:

$ 3,495

Medicaid/Medicare Not Accepted

Amenities at Franklin Park TPC Parkway

Property Info

Licensed Capacity: 125

Emergency Services: Less than 5 Miles

Shopping: Less than 1 Mile

Recreation: Less than 5 Miles

Minimum Age: 55

Resident Capacity: 117

State License #: 104834

Semi-Private Units

Private Units

Studio Apartments

1-Bedroom Units

2-Bedroom Units

Air Conditioning/Climate Control


Emergency Call System

24-Hour Staffing

Beauty/Barber Shop

Chapel Services


Spa and Whirlpool Tub


Activities Center and Game Room


Full-Time Activity Director

Spiritual Activities and Events

Trips and Outings

Socials and Parties

Mental and Physical Fitness Programs


Outside Patio/Gardens

Computer/Internet Access

Cable/Satellite TV

Pet Policy: Pets allowed after assessment

Private Dining Room

Restaurant-style Dining


Medication Management

Help with Activities of Daily Living

Transportation to Appointments

Other Transportation Provided


During Business Hours and Nurse On-call 24/7

Ambulation & Escort Services

Therapy Center

Tour Franklin Park TPC Parkway

The best way to get to know a community is by scheduling a tour. See the facilities, meet the staff and residents, and get a feel first hand what it's like to live at Franklin Park TPC Parkway.

Description of Franklin Park TPC Parkway

At Franklin Park TPC Parkway, you’ll enjoy peace of mind knowing that additional care and assisted living services are available 24 hours a day, 7 days a week. Each home is artistically designed to capture a sense of style. Functionality mixed with luxurious details gives your home substance and beauty. Community-style and assisted living lets you enjoy a refreshing lifestyle free from the burdens and stress of living alone.

We offer the finest in memory care and Alzheimers programs here at Franklin Park TPC Parkway in San Antonio. Our techniques and strategies for coping and quality of life in the journey of the challenges of dementia preserve the respect and dignity of everyone in each stage of their own personal challenge. Contact our staff for a caring and informed introduction to our facilities and ever evolving Alzheimer’s, memory care and dementia program strategies.