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Brookdale Sugar Land

(4)

151 Commerce Green Boulevard, Sugar Land, TX 77478

(855) 840-7257

Reviews of Brookdale Sugar Land

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I Visited This Community

I visited Brookdale Sugarland on a very busy day. There were a few people waited to been helped when I arrived, but nobody seemed thrilled about helping out. The staff seemed to not really enjoy their work; however they were still trying to assist everyone. I visited right after lunch so I don't know much about the food, except that the menu is fair. There were no activities scheduled on the day of my visit, but the residents seemed content. The common areas, hallways, and rooms that I saw all appeared clean.

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I Visited This Community

Brookdale Sugarland is a well kept senior living care facility. The interior design has a warm country modern style. Throughout Brookdale it appears to be clean and comfortable for the residents. There isn't an issue with space when it comes to the rooms, bathrooms or dining rooms. The caregivers are friendly and constantly working. Some of the more challenging residents take a little more time to care for. That causes the caregivers to be a bit inpatient at times. On a typical day the nurses are always busy. But they still make their rounds to double check the caregivers. The food is healthy and taste fair. Depending on who is participating in the activities the residents are engaged. Sometimes it can take a lot of energy or help from other staff to get the residents more involved.

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I Am A Friend Or Relative Of A Current/Past Resident

On 6/30/2013 my father received injuries requiring ER medical attention. He was in the memory care unit and not supposed to be able to get out. The DADS investigation has substantiated the allegation of neglect. My father got out. My father was charged for the ER medical services. Emeritus has refused to pay for the bills that were a result of their care. Simply put, it happened on their watch and the are responsible. They have offered to pay half if I sign a settlement and release of claims. They also deny any responsibility for the incident. I can not sign it. Please be aware of this business practice of Emeritus. They want to take you money for the care they provide but will not accept the responsibility of their actions if something goes wrong. If they are not responsible, WHO IS?

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I Am A Friend Or Relative Of A Current/Past Resident

I am disappointed in this facility. My father was in Memory Care. In my complaint to DADS the allegation of neglect was substantiated. My father eloped from the Memory Care Unit. How? Apparently, a staff member did not secure the door when they left. Apparently, while being escorted back to Memory Care by two staff members, he was startled by their pages. They were distrcted by the pages and my father, startled, walked quickly into the steel door entrance to Memory Care. He required ER medical attention. Emeritus is not paying for these expenses. Terribly, disappointed and with my TRUST broken, I moved my father. Please keep this in mind when reviewing services at Emeritus.

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Provider ResponseDec 23, 2013

We have responded to Barry several times to work something out with him that would be the best resolution possible for all parties involved. If Barry or anyone else has any other concerns regarding this review or incident, please feel free to contact the community.

4 Reviews

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Costs for Brookdale Sugar Land

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(855) 840-7257

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Amenities at Brookdale Sugar Land

Property Info

Licensed Capacity: 126

Emergency Services: Less Than 2 Miles

Shopping: Less Than 1 Mile

Recreation: Less Than 1 Mile

Number of Units: 70

State License #: 000977

Semi-Private Units

Private Units

Studio Apartments

1-Bedroom Units

2-Bedroom Units

Air Conditioning/Climate Control

Kitchenette

Emergency Call System

24-Hour Staffing

Parking Provided

Beauty/Barber Shop

Library

Wellness Center

Recreation Room

Gift Shop

Activities

Full-Time Activity Director

Cultural Programs

Off-Site Excursions

Social and Hobby Groups

Exercise Classes

Amenities

Outside Patio/Gardens

Pet Policy: Pets allowed

Snacks Available

Restaurant-Style Dining

Services

Medication Management

Help with Activities of Daily Living

Transportation to Appointments

Other Transportation Provided

Guest Apartment

Housekeeping

Ambulation and Escort Services

Laundry and Linen Services

Rehabilitation Services

Continence Management

Description of Brookdale Sugar Land

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Brookdale Sugar Land (formerly known as Emeritus at Sugar Land) offers a homelike setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Brookdale Sugar land is managed by Brookdale, one of America's largest providers of senior housing and services. Brookdale communities consistently receive high resident satisfaction ratings, demonstrating our commitment to quality and service.

Featured Amenities

Our peaceful setting, restaurant-style dining experience, activities and beautiful surroundings combine to create a wonderful living environment every day. Our genuine, caring staff, home-style meals and daily activities add to our residents' daily experience. They will tell you they appreciate all the options while living at a Brookdale community.

Our staff prides itself on respecting the privacy and individuality of our residents, while at the same time, creating a real sense of community. You can maintain the same independent lifestyle you have always enjoyed, plus have the opportunity to connect with your peers, participate in activities and even form new friendships for a lifetime.

Available Services

Our customized Service Care Plan offers just the right complement of additional services, from assistance with medication to daily help with bathing, dressing, grooming and ambulation. Our tiered levels of service ensure that you are only paying for the services that you need.

The sense of community is all around you when you become part of our family at Brookdale Sugar Land. Through special events, activities, clubs and on-going cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

At Brookdale Sugar Land, our family is committed to yours.

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