2920 North Eastman Road , Longview, TX 75605
2920 North Eastman Road , Longview, TX 75605
2.5 out of 5.0
If you care about the person you are seeking a place for, avoid this place. They put on a nice show to sell you on it but it is horrible. Short staffed and no real Assisted Living in my opinion. Roach infested rooms with the stench of urine. Cleaning is not on their priority list. They might empty your trash, but don't wash the trash cans. The toilets are stained as well as the showers. Vacuuming goes around and never under anything, when they vacuum. Residents may have to push their help button multiple times to get help to their room and in some cases call 911 to get help. On the weekends and evenings, there are no staff members to be found. The only true, caring person is Rhonda, in my opinion. I think the health dept and Adult Protective Services need to check on this place regularly. The food is gross and served cold if you are sick and need a meal brought to your room. Jan, the charge nurse, has a bad attitude about everything. The people who work here need training and training and more training. Personal problems should not be shared with residents and who knows how much theft goes on by the employees. It is very sad to think these people will care for your loved one and find out how bad they are. When we moved my parent out, the director didn't even know her name!!!! With 56ish residents, there is no excuse for that. The bus is in poor condition and they still refuse to repair it, even though it has had numerous problems. The AC on it rarely works and the poor girl who drives it is expected to manually crank the lift for each individual. In my opinion they need to shut this place down and find proper homes for our beloved senior citizens. The activities director man is very kind hearted and he tries hard so he is not to blame. I heard the director and business manager on the phone talking about a potential client and the conversation was all about getting the client and their money, avoiding asking questions that might prevent them from getting a room filled. I could go on but I think by now you have already marked them off your list. I hope so.
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This facility is an older, stable building. It is kept up well on the outside and inside. It has been updated appropriately as the years have passed. The care is consistently great care, I would feel very comfortable about placing my loved one here. I have never eaten there but I have never heard any complaints about the food service. There activity calendar looks full and has a variety of activities available to the residents. There has been an owner change recently and the company is a very stable company. There are many restaurants, shopping in the immediate area and the two local hospitals are very close by. The pricing is average for the area. I would recommend a tour if this is the area you are looking in for your loved one.
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Brookdale Longview (formerly Emeritus at Eastman Estates) offers a homelike setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Brookdale Longview is a part of Brookdale, a company that helps residents and family members create senior living solutions that enrich their lives through passion, courage and partnership so they can get the most out of “All the Places Life Can Go.” Brookdale has been providing the very best in senior living solutions since 1978.
Our peaceful setting, restaurant-style dining experience, activities and beautiful surroundings combine to create a wonderful living environment every day. Our genuine, caring staff, home-style meals and daily activities add to our residents' daily experience. They will tell you they appreciate all the options while living at Brookdale Longview.
Our staff prides itself on respecting the privacy and individuality of our residents, while at the same time, creating a real sense of community. You can maintain the same independent lifestyle you have always enjoyed, plus have the opportunity to connect with your peers, participate in activities and even form new friendships for a lifetime.
Our customized Service Care Plan offers just the right complement of additional services, from assistance with medication to daily help with bathing, dressing, grooming and ambulation. Our tiered levels of service ensure that you are only paying for the services that you need.
The sense of community is all around you when you become part of our family at Brookdale Longview. Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.