Brookdale Irving


820 N. Britain Road , Irving, TX 75061

(855) 840-7257

Reviews of Brookdale Irving

| Reviewed by

I Visited This Community

When you enter the foyer it is clean and the furniture is arranged nicely. There are a handful of floorplans to choose from. The rooms are spacious and suitable for any senior. The staff is kind and seems friendly. Although, I didn't witness a lot of interaction between the staff and residents. The couple of seniors I saw seem content and were very independent. The meals are healthy and prepared according to the residents custom diet plan. Activities within the facility correlate with holidays and milestones. Overall, Brookdale Irving is striving to give their residents care that will promote and maintain their independence.

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| Reviewed by

I Visited This Community

Recent change of ownership. When you walk in you will notice a warm, friendly environment, and will find they have licensed 24 hour care, assistance with medication, and nutritious meals. They offer tiered levels of service to ensure you are only paying for the services that your loved one needs. They offer quite a few activities for the residents and transportation. I believe the change in ownership will improve quality of care. It is a solid 4 star for the area.

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| Reviewed by

I Visited This Community

This community is now Brookdale but previously Emeritus. This building is clean but can benefit from a few updates. The food is average the residents had concerns with taste and accommodations. The staff seem to provide support in the dinning room. The care team have a few delays with providing care on time due to limited staffing. The activities need more varation and the residents need more encouragement in regards to participation. The staff appear to have a good relationship with the the residents but the staff can benefit from better customer service skills.

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I Am A Friend Or Relative Of A Current/Past Resident

This place only caters to certain people. My great-grandmother was placed here because she was 90 years old,so we decided after a year to let her dog go see her. This place is suppose to be pet friendly right? This old lady who was at the door yelled at me and my daughter for taking a filthy mutt into her living area,when she has a dog in her lap,she then proceeds to yell at the front desk lady to either ban us and the dog or to ban my great grandmother who only saw the dog for a minute before the front desk lady push us out,saying comeback some other time without the dog. This place only cared for certain people,which is outrageous for what we are paying!

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Provider Response

We appreciate you taking the time to share your concerns and hope you will call or email us by using the Resident and Family Connections contact information we have provided. We would like the opportunity to discuss in greater detail at your earliest convenience!

| Reviewed by

I Am A Current/Past Resident

Had my relative at this facility for a year in independant living. In that time there was 3 Directors, flys in halls and dining area, and issues with homeless folks in the halls. The food is poor not for anyone looking for healthy options. The facility is 30 years old only has one eleavator which has brokendown more than once. Poor security - No cameras to monitor hall,no scurity policies and procedures for staff, locks are not changed when people move. No tracking of issues reported. My relative had $2000.00 dollors worth of properity stolen from the apt by someone with key access. Recurring theft categories among residents include, art, jewlery, clothes, small funiture, antiques, nick nacks, adult diapers, medications especially pain meds and antibiotics. Repairs are not made quickly. My relative was propmised that the locks would be changed after the first theft and this never happened. The only positive is the activities which is adequte. We moved, and do not recommend this facility. Poorly managed, they do not care about the people there only the money, no integrity with documenting and handeling issues.

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| Reviewed by

I Visited This Community

Very friendly and professional staff. The facility appears to be very well kept and clean. The staff seemed to be buzzing about looking in and taking care of the residents. I was only able to talk to one resident who was extremely satisfied with their living experience.

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28 Reviews & Ratings From Around the Web

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Costs for Brookdale Irving

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(855) 840-7257

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Amenities at Brookdale Irving

Property Info

Licensed Capacity: 70

Emergency Services: Less Than 2 Miles

Shopping: Less Than 1 Mile

Recreation: Less Than 1 Mile

Number of Units: 202

State License #: 000561

Semi-Private Units

Private Units

Studio Apartments

1-Bedroom Units

Furnished Units

Air Conditioning/Climate Control


Full Kitchen

Emergency Call System

24-Hour Staffing

Parking Provided

Fitness Room/Gym

Beauty/Barber Shop

Chapel Services


Cafe and General Store

Private Balconies

Recreation Room


Full-Time Activity Director

Social and Hobby Groups

Off-Site Excursions

Educational Programs

Exercise Classes


Outside Patio/Gardens

Computer/Internet Access

Pet Policy: Pets allowed

Snacks Available

Private Dining for Special Events

Restaurant-Style Dining


Medication Management

Help with Activities of Daily Living

Transportation to Appointments

Other Transportation Provided

Guest Apartment

Guest Meals


Ambulation and Escort Services

Laundry and Linen Services

Rehabilitation Services

Continence Management

Banking Services

Tour Brookdale Irving

The best way to get to know a community is by scheduling a tour. See the facilities, meet the staff and residents, and get a feel first hand what it's like to live at Brookdale Irving.

Description of Brookdale Irving

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.

Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Amenities and Services
  • Daily assistance with bathing and dressing
  • Medication management
  • Dining assistance and special diets
  • Assistance with reminders and redirection
  • Escorts and assistance with walking
  • Emergency response call system
  • Housekeeping
  • Laundry and linen service

*Rates subject to change at any time. Level of care not included.