11 E Augusta Pl, Greenville, SC 29605
11 E Augusta Pl, Greenville, SC 29605
3.33 out of 5.0
Westminster is a good facility with a good location for those who want to be reasonably close to downtown. The staff appeared to be just wonderful. I got a good greeting and welcome, and they took me around and did well. I was impressed. The rooms had nice colors, very neutral, and that's fine, and they appeared to be quite clean and seemed to be well-maintained. It doesn’t smell.
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This is a true retirement community. It is like family here. The apartments are very nice and there are a variety of sizes to fit the budget, if available. The food is great--they have a very good chef. Another posting complained about the changing management, but since 2010 there is now very stable, caring management, who truly treat the residents like family. It would be difficult to find a more loving environment when you are leaving your home and starting a new season of life.
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When our family member chose Westminster, in 2010, we were delighted with the quality of the place. Everything about it was a delight. The nicest imaginable management and staff made his transition smooth and continually surprising -- in the nicest way. THEN -- within a few months, management changes began a down-hill slide -- while of course the price went up. And up, again. The working staff remained wonderful, though fewer in number. We had understood from the start that because our relative was blind, he would need some extra care, and we were glad enough to pay for it. The provider was an outside contractor and the price was reasonable, and for the most part, the care was adequate to excellent. No big complaint there. But management was something else. Those people changed every few days. They would be gone before we knew their names. They also became increasingly dictatorial,laying down new "laws" continually, to mature people paying handsomely. It was amazing. When our kinsman had entered Westminster, the management promised fresh paint, carpet and grab-bars in his bathroom -- where there were none. But some never came, and others took months to get. Apparently each new-coming manager arrived to long lists of unfulfilled requests. And it all turned over like a Ferris wheel. We knew Westminster was not responsible for his health care, per se. What we NEVER expected was what happened. I was the nearest contact person, about 30 miles away, and am severely disabled, but went over once or twice a month to be sure things were OK. We talked on the phone also. His daughter lived over a hundred miles away but came every couple of weeks. One day he told me that something he had eaten had made him sick. It did not subside, as a "floating" virus might have. He did not say this, but he quit eating though he was taken regularly to the dining room in a wheel chair. He became vague about what was happening. I called the manager who said, "You may need to take him to a doctor." (There was no word about whether others were sick too.) I went over at once and found him no more than hours away from death. His daughter came immediately and we took him to a doctor, who had him admitted to the hospital as an emergency. He had eaten nothing and drunk nothing in days and was bleeding through the bowels in continuing diarrhea. No one had said a thing to us -- though we had been insistent and explicit in supplying them with contact numbers. Their attitude was, "Not our job." After five days he had improved enough that we brought him back to his apartment, and stayed with him till he seemed to have recovered. But we all realized he could not stay there. We brought him home to his daughter's a couple of months later. He misses his friends, among the residents, the food, which was always good, and some of the staff. But not the management. We have just finished paying off his hospital bill. Meanwhile, Westminster keeps dunning us for part of a month they SAY he owes. We are having to retain a lawyer.
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Built upon a picturesque landscape in the foothills of the Appalachian Mountains, Westminster is a retirement community that affords residents an abundance of stunning walking paths with scenic views at every turn. There’s a host of impressive shopping, dining and medical facilities for you to enjoy. If you feel like exploring, don’t miss the stunning Lake Keowee, the charming Chimney Rock State Park, and the beautiful waterfalls and gardens at Falls Park on the Reedy.
Westminster is a part of Holiday Retirement, a company in the business of providing comfort, value and security to seniors. Since 1971, Holiday has been creating cheerful communities for individuals who want to enjoy an independent and enriching retirement.
Westminster provides an exceptional choice of enjoyable amenities for a first-class retirement experience. Residents enjoy nutritious and wholesome cuisine, freshly prepared in-house by our professionally trained chefs. Meals are served three times daily in our comfortable, restaurant-style dining room.
Senior life is anything but mundane with our carefully thought out schedule of activities and events designed to instill a sense of holistic wellness. Your senior years can be as active and adventurous or as relaxed and carefree as you wish. There’s something to suit every interest. Enjoy a game of billiards with friends, attend an educational lecture, take a gentle exercise class, try out our fitness equipment or simply relax in our beautiful mountain setting.
You’ll find our superb range of services difficult to beat. Senior living at our friendly community offers an all-inclusive repertoire of helpful services designed to make retirement more enjoyable. One easy-to-manage monthly charge covers regular housekeeping and linen changing, convenient laundry facilities, cable TV, utilities, shuttle service and much more.
We understand that each individual is unique and that needs may change over time. Holiday does not provide any health care services. However, residents are welcome to receive services from any outside home health care provider of their choice to help them continue enjoying life at our community.
Westminster provides an unequalled opportunity to enjoy an independent and active retirement in beautiful Greenville.