Original

Waterhouse Ridge Memory Care

(12)

1115 NW 158th Avenue , Beaverton, OR 97006

(855) 840-7257

Reviews of Waterhouse Ridge Memory Care

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

Don't be fooled--BEAUTIFUL place, but a disaster of mismanagement and incompetence. Broken toilet? (…from another resident wandering into my mom’s room to flush various items from her shelves down the loo, thereby stopping it up…) Well, get this: paying almost $7000.00/month for a private suite, my mom is told “just use the public toilet down the hall...we can’t be bothered” - - (too much trouble/too great an expense over the weekend). Apparently the convenience of management takes precedence over BASIC health/ care/ sanitation needs of the people in their charge. The toilet was broken for more than a week, leaving her to scoop out “contents" after using it (!!), then wrap in paper towels and place in a bucket!!! Now that’s what I call service!!!! You will hear all about their state of the art philosophy of memory care incorporating the teachings of Teepa Snow when you visit, leading you to draw the obvious conclusion that this is the most wonderful place around and (if you can afford the steep prices) you will gladly sign on. HOWEVER -- we have been bitterly disappointed with what is actually going on inside. There is little engagement with residents by care givers: they are too busy watching "Ben & Lauren: Happily Ever After" on the big screen TV in the common area (while a senile resident sitting next to them stares off into space---yes, I can just imagine that's just what the resident paying $6000-7000 a month wanted to watch). This facility has an alarming LACK of leadership and zero follow through - - agreements made are not kept... complaints are not addressed... there is NO accountability. They lead people on with manipulative and empty promises--a dishonest and highly unethical practice, particularly when it comes to elder care (or more accurately, "abuse"). They should be ashamed of themselves, but it would seem that what goes around eventually comes around: with multiple complaints to the state of Oregon they are currently under investigation for numerous complaint issues. Even scheduled licensing visitations (when they are READY for "showtime") have revealed they are out of compliance... They were required to post a Restriction of Admissions Notice notice on their front door from the state of Oregon until they have satisfied the issues of non-compliance and resident complaints. In my opinion, they need an overhaul--- It is such a beautiful facility, full of potential, but without good leadership and ACCOUNTABILITY, with ethical standards of care in place, they shouldn't be in business and certainly not be given license to take advantage of people suffering with dementia and their families.

1 person found this helpful. Was this helpful?

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

Staff doesn't seem to be engaged with residents and there are a lot of folks sitting with vacant stares or sitting by staff who are off task of working with the residents. They sit near them but do not engage them. Also, residents wandered into our parent's room and took things without being stopped. Looking at other reviews confirms what our family is experiencing. I am very disappointed as I thought this would be a great placement. I was wrong.

1 person found this helpful. Was this helpful?

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

A word of warning to those interested in this place (because a tour of the facility will be very attractive). We were duly impressed by everything they showed us (the empty section with model rooms beautifully furnished) and chose a large private room that was in a wing yet unoccupied. We were told it would be another month, maybe two, until that wing opened up, but the room would be reserved for us. In the meantime, our mom was put into a "shared" room by herself, but rather than being charged the fee for this smaller size room, we are having to pay almost $3000.00 more for the FUTURE large private room we are "GOING" to be moved into - - - that was the deal we signed on for, thinking it would only be a month of waiting, 2 months at the most, until she could move into the room she selected. So - - we waited one month, then two months, then three months, then four months, and now going on five months, with no end in sight, still paying close to $7000.00 for a room that should be renting for $4400.00. I think this is their little scam going on - - to promise something and never deliver on it, but still charge the additional 3K to "reserve" it until that wing is opened - - well guess what? The facility did not pass inspection by the state licensing bureau, so now they have closed off any new move ins until they've been cleared by the state and passed the licensure inspections... meaning, they are NOWHERE NEAR being able to open the new wing, but will still be charging us for the big room we may never have at this rate. The facility is beautiful, but understaffed, with underpaid, unhappy caregivers and plenty of turnover because anyone worthwhile as a new employee sees the level of incompetence going on and quickly leaves for greener pastures. We made a big mistake moving here and are being ripped off - - hopefully this review will spare you the same grief.

3 people found this helpful. Was this helpful?

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

This is a lovely new facility, but poorly managed and NOT someplace I can recommend. It all sounds really great when the tour takes place, and you are led to believe it's going to be a wonderful array of stimulating one-on-one activities geared toward demential. Empty promises, agreements made but not kept, negligent maintenance and disrespectful treatment of residents, where convenience of management takes precedence over basic care needs of the people in their charge. I am completely shocked by the lack of consideration shown to residents... there is no excuse for this treatment. Quite a bit of turnover, and no one knows what they are doing - - also some very disturbing interactions with caregivers going into rooms and picking up residents' personal items as if to "borrow" them. I only wish I could have had this information before we made the move - - big mistake.

2 people found this helpful. Was this helpful?

12 Reviews

Overall
Staff
Activities
Food
Value
Facility
Write a review

Amenities at Waterhouse Ridge Memory Care

Property Info

Semi-Private Units

Private Units

Studio Apartments

Emergency Call System

24-Hour Staffing

Parking Provided

Fitness Room/Gym

Beauty/Barber Shop

Activities

Social Events

Spiritual Activities

Exercise Classes

Amenities

Outside Patio/Gardens

Cable/Satellite TV

Pet Policy: No pets allowed

Sitting area with fireplace

Garden with walk path and bench

Services

Medication Management

Help with Activities of Daily Living

Other Transportation Provided

Private Laundry

Housekeeping

Tour Waterhouse Ridge Memory Care

The best way to get to know a community is by scheduling a tour. See the facilities, meet the staff and residents, and get a feel first hand what it's like to live at Waterhouse Ridge Memory Care.

Description of Waterhouse Ridge Memory Care

_______________________________________

Opened in March 2016, Waterhouse Ridge Memory Care is located in Beaverton, Oregon. Our beautiful home is a place where friends and family are always welcome. Here our priority is to promote the physical and emotional health of our residents. 

Waterhouse Ridge Memory Care was founded on the principle that life doesn’t stop when you walk through our doors; it is simply the start of a new chapter. We recognize that the hard work, sacrifices and contributions made by preceding generations have paved the way for us to live a better life, and we consider it a great honor to provide these individuals with the care and respect they deserve.

Featured Amenities

Our community offers a comfortable variety of spacious suites for your to choose between. We offer studio apartments and companion suites with their own bathroom. Residents can have a cup of coffee or read a book on our sitting area with a beautiful fireplace. Talk with other residents and socialize at our modern style common room.

Our residents can keep up with current events watching the news or other shows in our living room. We have a beautiful garden with walking path and bench where residents can relax and appreciate nature. Parking spaces are available for our guests, friends and families.

Available Services

We are devoted in providing daily care and assistance to our residents and loved ones. We provide them the necessary assistance while encouraging them to be independent as they can. We monitor the health of our residents and adapt to their changing needs as the situation demands.

Our staff is available 24 hours a day. We have personal laundry and housekeeping. If needed assistance in bathing, dressing, grooming is always available. An emergency call system is installed to ensure that residents can access staff when necessary. We also offer activities that are enriching and meaningful to our residents.

We value what matters most to you and your loved ones. Come and join our family here at Waterhouse Ridge Memory Care.

 

Map