9000 SW 91st Avenue, Tigard, OR 97223
Reviews of Washington Gardens
Dec 31, 2016 | Reviewed by chrysiaw
I Am A Friend Or Relative Of A Current/Past Resident
My father-in-law resided at Washington Gardens Memory Care from January 2015 through October 2016. We chose Washington Gardens because it was new, clean, had large private rooms, and seemed well-designed. Soon after we moved my father-in-law in, the executive director left and the office manager was promoted to that position. Throughout our time at Washington Gardens the office manager, turned new executive director, exhibited incompetence combined with a shocking lack of understanding about dementia, which trickled down to the entire organization. For example, repetitive behaviors are a very common part of dementia; my father-in-law began clapping loudly. Although annoying, it was not harming anyone. Rather than addressing the clapping, Washington Gardens claimed the behavior was unmanageable and threatened to kick him out if we, the family, didn’t figure out a solution. We provided several easy, common sense solutions and the problem was dealt with. Washington Gardens staff should have been able to come up with solutions and manage this on their own. This is only one of many examples of an instance in which administrative staff was incompetent, unhelpful, and threatening. On several occasions when I was visiting I found prescription pills lying on tables, couches, or the floor that patients or the med aides had dropped. This is obviously a significant risk, both to the patients who were clearly not receiving their medication, and to the other residents who could have easily found and taken it. There is no reason for this to ever happen; that I found pills lying around multiple times is inexcusable and extremely dangerous. On one occasion when I was at the facility another resident was wandering the hall covered in feces; it was very obvious by the smell and sight. It was not addressed and she was left to wander. After approximately 10-15 minutes I went to find a staff member to clean her up but could not find anyone. Staff/caregivers not being present on the floor was a recurring problem. When they were present, they at times could be found chatting together away from the residents or looking at their phones. Caregivers made very little effort to engage my father-in-law in activities. He received bare minimum care, and staff did not at all seem to know or like him. This was a stark contrast to his previous facility, where he was clearly well-known and well-liked. As his disease progressed my father-in-law often wet his bed. We brought this up repeatedly with the Washington Gardens executive director, director of the care staff and the caregivers. Over and over again we went to visit and found him sitting in soiled clothing, and his bed made even though it was soaked in urine. Staff did not check his bed in the morning to see if bedding needed to be changed, and put him to bed at night in urine-soaked sheets unless we were there to check. Family is to be notified of health issues, and especially of any need for hospital visits. My father-in-law was sent via ambulance to the emergency room, though we had no notification that there were any significant problems leading up to this. We were not notified until half an hour after he arrived at the hospital. Several hours after arriving at the ER he died. After his sudden death we had to contact Washington Gardens regarding an unresolved financial matter. Despite the executive director's claim that the issue would be resolved within a week or so, more than a month later we had not heard from them. There are good, caring, clean, safe memory care facilities in the Portland area. Washington Gardens is not one of them and should be avoided at all costs.
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Amenities at Washington Gardens
Emergency Services: Less than 1 Mile
Shopping: Less than 1 Mile
Recreation: Less than 1 Mile
Full-Time Activity Director
Help with Activities of Daily Living
Transportation to Appointments
Description of Washington Gardens
Centrally located just 20 minutes from downtown Portland within walking distance of the Redtail Golf Course and Washington Square Mall, Washington Gardens is a brand-new, recently constructed senior living residence. Our entire community is dedicated to providing high-quality memory care to Oregon seniors challenged by Alzheimer's or dementia.
Washington Gardens is a part of Frontier Management. At Frontier, our mission is to enrich the lives of our seniors through our programs, environments, communications and commitment.
Our residents enjoy their choice of either private or shared studio accommodations that come equipped with their own bathrooms. Family-style meals are served three times daily in our community dining room with snacks available throughout the day.
We encourage our seniors to stay active and engaged with our community by providing a regular schedule of activities, including scrapbooking, exercise classes, spiritual worship, pet visits, art projects and music. All of our activities are specially designed for the memory-impaired.
At Washington Gardens, we employ a “Personal Touch” philosophy to ensure the comfort, happiness and quality of life of seniors experiencing varying stages of memory loss. Our unique approach to care begins with getting to know our residents, tailoring a personal program for each individual and developing a close relationship between caregivers, residents and their loved ones.
To create a homelike environment and reduce feelings of loneliness and confusion, our community is divided into four distinct neighborhoods. Our caring staff work hard to make each and every resident and visitor feel like they are in someone's home rather than a care facility.
Oregon seniors seeking exceptional memory care should look no further than Washington Gardens.
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