Original

Hidden Lakes

(36)

400 Madrona Ave SE , Salem, OR 97302

(855) 840-7257

Reviews of Hidden Lakes

| Reviewed by

I Visited This Facility

I was really impressed with Hidden Lakes. They have cottages on their grounds for independent living. They're part of a group of homes across the country, and they told me that if I move into Hidden Lakes and wanted to travel, that I can stay overnight in one of their facilities across the country. The largest room they showed me was a 1-bedroom. It was bigger and more spacious than I thought it was going to be. They didn't have any empty cottages to show me. The 1-bedroom apartment they showed me was on the top floor. I looked at the dining room and it was a very nice place. The staff was able to answer my questions very well.

1 person found this helpful. Was this helpful?

| Reviewed by

I Visited This Facility

I visited Hidden Lakes. The apartments were very nice. They had a recreation room and a library. None of the staff looked happy and the person who showed me around gave me the quickest tour I've ever had. Most places have given me about 45 minutes of their time, and I only got about 15 minutes there. The facility looked clean to me. The apartments were nicely sized and arranged. The outdoor area was beautiful with the lake.

1 person found this helpful. Was this helpful?

| Reviewed by

I Am/Was A Resident Of This Facility

I have lots of friends here at Hidden Lakes now and I've been here for 6-1/2 years and there's no reason to move. I have a very nice apartment. We have good transportation to activities, to the beach, or wherever we decide we want to go, and that always works out well. The food from the last chef we had was better. They changed chefs and this one hasn't quite caught on to what we prefer, but he's getting better.

2 people found this helpful. Was this helpful?

| Reviewed by

I Visited This Facility

The grounds of Hidden Lakes were really beautiful. The only thing I noted was that they need to replace the carpeting in the main building. The dining setup was very nice. I went to their special event and the dining hall was full of residents, but the meal took a very long time to get served to everyone. They may have needed more staff. They also need a little update on some of their activities for newer members. They just had Bingo and cards, but not a lot of hands-on activities like ceramics or that kind of thing. It was very old school instead of the modern or newer trends that newer facilities are encompassing. The surroundings and the walkways were just gorgeous.

3 people found this helpful. Was this helpful?

| Reviewed by

I Visited This Facility

We visited Hidden Lakes. The room we saw was OK. It was a good place to stay but a little more expensive than I wanted to pay. They had bingo, puzzles, dominos, cards, and different types of activities and a library. The staff did excellent work and weren't goofing off. It was clean. The menu looked pretty good, but I didn't get to sample any of it. It's expensive.

1 person found this helpful. Was this helpful?

| Reviewed by

I Visited This Community

We have lived in the area for over 30 years and remember when they were building the community at Hidden Lakes. We had always wants to stop by and see the facility. We were suprised by how large the property is and they indeed have a lake hidden behind the building. The community setting is beautiful. As we walked into the community we were greated by a very nice receptionist named Lysa. After asking how she could help us she offered us coffee and water and then went to get the salesperson. As we were waiting the manager Tony and his wife came out and introduced themselve. They both were really pleasent and also offered to get us something to drink. After a couple of minutes the salesperson John came and met with us. He was very friendly and made us both feel welcome. We sat in a one bedroom apartment and talked for a few minutes and then showed us around. The areas around the community are beautiful and everyone we ran into was very friendly. Most everyone stopped and introduced themselves. We saw two different apartment options. First, we saw a two bedroom, two bathroom home with a great view of the lake. The apartment had a nice private patio with a nice view too. We really liked that each home had it's own garage. The area felt like it's own little neighborhood. John also showed us a two bedroom apartment in the main building. It was smaller than the outside apartment, but it too was very nice. The apartment inside had a very large patio with a lot of windows. We also enjoyed the dining room in the main building. We missed lunch, but John invited us to come back and try a meal there. We will definately take him up on his offer. Overall the property is the best we have seen. The staff was very friendly and the people who live there all seemed very happy. Folks seemed to be active, which is important to us. On a scale of 1 to 10 we give it a 9. I would recommend anyone looking for a retirement community to visit.

2 people found this helpful. Was this helpful?

| Reviewed by

I Visited This Community

We came in and toured the community with my parents. From the moment we walked into the community we were greeted by the staff and residents who seemed quite happy and friendly. The sales staff was very knowledgable and helpful to my parents and they answered our questions as well. We spoke with several residents who had recently moved into Hidden Lakes and they told us that it was the best decision they had made. They were really struggling about moving into a retirement community because they thought that they were giving up things but they were happy to make the move. Mom and dad were glad to hear those things. The view from the dining room of the lake was very appealing to us and our parents. We hope to help them move in as soon as they come back from traveling in the next month

2 people found this helpful. Was this helpful?

| Reviewed by

I Visited This Community

My husband and I recently made an appointment to visit this independent living facility in Salem, Oregon. We are in the process of reviewing our near future living options so we were very interested to actually visiting some of these facilities. An appointment was made with a specific representative and she sent us a confirmation email a few days before our visit. When we arrived for our visit, we learned our visit day was in fact her day off--strike one. The receptionist who was sitting at a desk in the lobby, had tattoo's all over her that were clearly visible, she was chatting on a phone and seemed totally annoyed to be bothered. When she stood up to get a manager, we noticed her dress was incredibly skin tight covering a very pregnant body--very unprofessional. The substitute manager seemed beyond annoyed to be asked to substitute for our tour and within just a few minutes he had to repeatedly ask me for my first name which is only 4 letters!! Once we embarked on a quick tour, the cottage we visited was in shambles because it was being reconditioned for the next inmate. Before we could head to the next unit, his emergency beeper when off with a 911 call and he didn't seem to know he was even carrying a beeper and didn't appear to have a cell phone or walkie talkie to check in to determine what the emergency was about. In fact he wanted to continue on with our tour saying someone else could handle the emergency. After repeated 911 beeps I suggested that perhaps we should head back to his office so he could check in and he agreed. Once back in the main building, we learned it was only a test of the system, which we felt he should have been aware of before starting out. One last point that really hit us, was when I asked him about inclement weather and meals. I mentioned that this past winter we had a week of heavy snow and low temperatures and asked if cottage dwellers were expected to come to the dining hall for meals. He indicated that they still had to come in even if it was 15" of snow as we had during that week but that the walk ways would be shoveled early. What about the cold temps and breathing in that cold air when you are older, what about possible ice conditions on the walk ways and safety issues. Wow, total lack of concern for the elderly. Also we were not invited to stay for lunch but were told at some time in the future we could return for a free lunch if we so desired. Such hospitality!! Obviously, this facility will not be on our list of possible living arrangements in our future.

9 people found this helpful. Was this helpful?

36 Reviews & Ratings From Around the Web

Overall
Staff
Activities
Food
Value
Facility
Write a review

Costs for Hidden Lakes

Independent Living Starting Cost per Month:

$ 1,899

Medicaid/Medicare Not Accepted

Amenities at Hidden Lakes

Property Info

Emergency Services: Less than 3 Miles

Shopping: Less than 1 Mile

Recreation: Less than 1 Mile

Minimum Age: 55

Private Units

Studio Apartments

1-Bedroom Units

2-Bedroom Units

Cottage-Style Homes

Air Conditioning/Climate Control

Kitchenette

Emergency Call System

24-Hour Staffing

Parking Provided

Fitness Room/Gym

Chapel Services

Billiards Lounge

Game Room

TV & Media Room

Activities

Full-Time Activity Director

Pinochle, Poker & Other Games

Open Art Studio

Exercise Classes

Wii Bowling

Amenities

Private Dining Room Available

Restaurant-Style Dining

Services

Other Transportation Provided

Private Laundry

Housekeeping

Linen Service

Travel Program

Live-In Managers

Tour Hidden Lakes

The best way to get to know a community is by scheduling a tour. See the facilities, meet the staff and residents, and get a feel first hand what it's like to live at Hidden Lakes.

Description of Hidden Lakes

Hidden Lakes is located in Salem, OR, providing a vibrant backdrop for your new life as a valued member of our caring community.

From pleasant housekeepers, to attentive servers at mealtime and helpful maintenance technicians who are there when you need them, this community is the new extension of your family. We take pleasure in getting to know each of our residents and look out for their comfort and happiness. Our chefs prepare three delicious meals each day, served in our beautiful dining room. We provide housekeeping, linen services, fun and stimulating activities, off-site excursions, transportation to your personal appointments and a variety of classes and programs. Our warm, comfortable community and our friendly staff and residents will welcome you. We look forward to making your life easier any way we can.

So come to Hidden Lakes for a visit...and stay!

*We understand that each individual is unique and that needs may change over time. Holiday Retirement does not provide any health care services. However, residents are welcome to receive services from any outside home health care provider of their choice to help them continue enjoying life at our community.

Map