1942 SW Canyon Dr, Redmond, OR 97756
1942 SW Canyon Dr, Redmond, OR 97756
2.0 out of 5.0
This place is pretty terrible. My mother-in-law is here and everytime we come here she seems very unhappy. The staff is often rude and their attitude towards the residents and guest makes me believe they care very little about their residents. For the amount of money it costs to host someone here, I would expect a more professional and respectful environment. In addition, the food unhealthy and since her stay here, my mother-in-law has gained nearly 15lbs. I would not recommend this establishment.
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I feel that part of the Staff is caring and professional like the Med. Nurses are awesome but have run into other staff members that label me for the behavior of how my loved one acts. Also have not been at all happy with the Executive Director who is not friendly. We got off on the wrong foot because of her and I feel no matter what was said to put it behind and go on that, she hasn't. When I go into establishment and she is out in Lobby she will either go back into her office when she sees me or just stare at me without saying anything unless I speak first. The food is not that good for the price the residents pay to stay at Emeritus of Cougar Springs and alot of times cold. The servings are skimpy as if they are feeding small children. The housekeepers cleaning the residents rooms do not dust and do a good job cleaning. I understand they only have a certain amount of time per room which is not enough to have all the dust on furniture. The reason for overall rating is because for the price the residents pay they are not getting the services they should. And now the rent is going up to contiue to provide great care and service when it hasn't been all that great from the start.
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Brookdale Redmond (formerly Emeritus at Cougar Springs Assisted Living & Memory Care) offers a homelike setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Brookdale Redmond is proud to be a part of Brookdale. Our communities provide active retirement living for thousands of residents, serving seniors and their families since 1978.
Our peaceful setting, restaurant-style dining experience, activities and beautiful surroundings combine to create a wonderful living environment every day. Our genuine, caring staff, home-style meals and daily activities add to our residents' daily experience. They will tell you they appreciate all the options while living at Brookdale Redmond.
Our staff prides itself on respecting the privacy and individuality of our residents, while at the same time, creating a real sense of community. You can maintain the same independent lifestyle you have always enjoyed, plus have the opportunity to connect with your peers, participate in activities and even form new friendships for a lifetime.
Our customized Service Care Plan offers just the right complement of additional services, from assistance with medication to daily help with bathing, dressing, grooming and ambulation. Our tiered levels of service ensure that you are only paying for the services that you need.
The sense of community is all around you when you become part of our family at Brookdale Redmond. Through special events, activities, clubs and on-going cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
Our Family is Committed to Yours.