Bonaventure of Salem
3411 Boone Road SE, Salem, OR 97317
3411 Boone Road SE, Salem, OR 97317
2.67 out of 5.0
What a change for the better. I moved my mom into Bonaventure February 2014. She was in the assisted living. in 2014 we were over promised and under delivered. My mom loved her apartment and we were not sure how she would adjust to another move. We have had our fair share of management come in and out, but i feel like the management in there now really handles issues timely and follows up like they say. There has been such a turn around and I am pleased with all the positive changes from this place.
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Current mgr. needs to go as she makes staff scared to report problems for fear of job loss. Some caregivers are great, good ones seem to leave, larger turnover under current mgr., missed showers due to lack of staff, falsely reporting on med chart, not following service agreement....Training of staff is short not adequate. Lots of complaints to State, a lot family members complaining when mgmt. including Headquarters does nothing, ignore phone calls. Would move parent but likes staff and they feel the same so I'm stuck. Cost go up service goes down. Promised things, never happened; meetings so families can voice opinions for improvement,field trips Nothing happens. Would I recommend it. NOT unless it was as retirement living where the person could easily complain and didn't rely on a caregiver for anything. Even then friends are complaining and getting nowhere with mgmt.
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I'm going to keep this short. Horrible care horrible food! Staff never stay the administrator is horrible and does not care. No matter me care except about money money money. They do not even supply care staff with things they need. People have fallen down the stairs because they move anyone in. Stay away!
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We are horrified we moved our parents into this place. The administrators are not trained in health care for elderly and have no follow through on concerns. Staffing is inadequate for the amount of elderly in the facility and their needs. The CNA staffs' turnover is constant. Times we had to call the facility about health care concerns either no one answered or they were too busy to hear concerns. Many times medications were either wrong or not given, charts appeared to not be updated. Our parents were to receive regular bathing, but staff would not encourage it. Laundry was "done" but our parents looked homeless. Housekeeping included a brief gaze over not deep cleaning around the toliet and sinks, bedding not changed, garbage not take out. We called the state of Oregon with our concerns, and they had already been aware of issues.
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The Staff that work for Bonaventure in all locations are some of the most hard working and caring individuals I have encountered. One would be so lucky to live in a community with staff like these guys and gals. The food at Bonaventure of Salem is flavorful and cooked to order. When I inquired about moving my loved one here, the staff communicated with my dr about my specific dietary needs. I know that we are little more difficult and they have been great at educating my loved one at the monthly food forum or even on a one on one basis with the head chef. Activities I cannot say enough great things about how much these ladies run and move through out the day. They are constantly thinking of new ways to help us have a good time! Including going to different outings and musical entertainment. In fact they even went above and beyond for a beautiful Veteran's wall on Flag day to honor all the veteran's living in the community. This place is like a resort or a cruise ship on land! I know that my loved one will no longer be stuck in her home depressed and without friends. She will be active and happy and surrounded by kindred spirits. All places will have problems and unhappy customers but I can tell you if you come here you will also be happy and you will make new friends to last you a lifetime.
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Staff---At Check in the contracts were only half done had to return two days later to finish them real had when you are wheel chair bound. At check out when told a date that you are leaving they didn't even have the paper work done then and tried to charge more than they had coming. Activities---Them seemed to be on going Food--- Cook had no care on what her help did while she was away as many times the dessert was hard u could not cut it with a knife. Dinners took 30 to 60 minutes most of the time to get and was only warm, food was below fair every chance we got to go out for meals we did. Cold sandwiches were severed on a hot plate.Cook said that they don,t handle special diets but manager said no problem with spacial diets. The caregivers were also used as waitress and waiters would look into if a health card is needed for caregivers to work in kitchen serving food and drinks. When no waitress or waiters were there the upper office help would serve food and drinks. Care--- Most of the help was under trained or had two days of training and left on there own. The caregivers were always having to do double shifts, the lack of caregivers meant waiting sometimes 15-20 minutes for help if you needed it. Facility---was for the most part clean but the bath room floors were very slippery because they use the wrong flooring. Overall---If we had to do it again wood look harder at different places, the cost needs to be at least 1/3 less and hire more help in the caregiver side. Along with caregivers more kitchen help was badly needed.
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Located in Oregon's historic capital, Bonaventure of Salem is one of the area's newest senior living communities. Boasting stunning architecture, high ceilings, an abundance of natural light and beautifully landscaped grounds, it is no wonder that seniors love to call our community home. We proudly offer premium accommodations and amenities with assisted living and memory care services available.
Providing the highest level of combined service and value, Bonaventure of Salem is part of Bonaventure Senior Living, a company dedicated to preserving freedom of choice for all of its residents as well as providing unmatched professionalism in every way.
Available in a selection of deluxe studio, one- and two-bedroom floor plans, our retirement living apartments feature full kitchens, handicap-accessible bathrooms, individual climate controls, wall safes and washer/dryer hook-ups. Some homes even have their own private patios or balconies.
Our assisted living apartments boast many of the same great features as our other apartments with the added benefits of daily meal service, weekly housekeeping, personal laundry service, scheduled transportation, activity programs and 24-hour personal assistance. All apartments are also equipped with an emergency call system for added safety and security.
At Bonaventure of Salem, caring and compassionate staff are on site 24 hours a day to provide assistance with life's daily chores such as dressing, bathing, eating and managing medications. We treat every resident with dignity and respect, which includes knocking on doors and entering homes only after obtaining permission.
We are dedicated to providing a caring, comfortable and affordable place to call home with a variety of amenities to help seniors make the most out of their retirement. From home-cooked meals served daily in the dining room to our impressive array of scheduled transportation services, we offer everything retirees need to enjoy life on their terms.
There's no place like home, especially when that home is Bonaventure of Salem.