Brookdale Westlake Village
28550 Westlake Village Drive, Westlake, OH 44145
28550 Westlake Village Drive, Westlake, OH 44145
2.5 out of 5.0
My dad was in the Skilled Nursing/Rehab facility following a hospital stay in November 2016. My dad had moderate dementia at that time with sun-downing behaviors that became much more pronounced while he was there due to the added confusion of an unfamiliar place and people. They were not equipped to handle this despite their assurance that they often dealt with Alzheimer/dementia patients. When I toured the facility (which is attractive, bright, and clean) before making a decision and asked specific questions about fall prevention, I was assured that they have procedures to minimize fall risk as much as possible. This was an issue with my dad and his memory/confusion problems - he could not remember that he needed assistance to get up and get around (since just a couple weeks before he had been maneuvering independently), and we did not feel that fall risk was minimized as they had assured. Their solution for the cognitive and falling issues was to suggest that WE hire an outside private care agency to provide one-on-one monitoring around the clock while he was there - which we did - at great expense - for peace of mind and because there seemed to be no other options offered. That helped, but we were disappointed it was needed since he was already in a facility that was supposed to be caring for him. Communication and problem-solving were lacking; we felt like WE had to initiate communication in several instances and also try to come up with ideas to make some situations better - this left us scratching our heads since we were not the experts in this type of care - we thought they were! The rehab sessions were very good and progress was made, but at only about an hour per day, without follow-up the rest of the day from other staff to encourage more walking, etc. - that progress was limited. They did offer quite a few optional activities during the day which would be great for people who were mentally capable of organizing and scheduling themselves, but that was not the case here. The food was really good and helped my dad regain some much needed weight. Many of the nurses and caregivers were extremely helpful, caring, and hardworking, which we did appreciate. But if your loved one is placed here and cannot speak up for themselves well, I would suggest you have someone with him/her there most of the time - either rotating family members or hiring outside help like we did. Those weeks were very stressful, and when my dad moved from Brookdale Skilled/Rehab into nearby Arden Courts of Westlake Memory Care Community, he was much happier and we were much more at ease with Arden Court's understanding of dementia issues that appeared lacking at Brookdale Skilled.
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Mom was in the independent living of Brookdale Westlake Village for the first 10 years, and it was absolutely wonderful. The apartment was very nice with full kitchen, a den, and an extra room. The price was a little bit higher, but we felt it was worth it. She enjoyed the people there and the food in the dining room, and they did a very nice job. Five years ago, we had to move her to the assisted living part of it. It started out all right then Brookdale came in 3 years ago, and I feel that it's gone downhill ever since that. The price has gone higher and higher, but the quality of service went down. They have constant change of staff, and the ones that are there long-term aren’t the ones I would like to see kept there. They are just not patient-oriented. I just feel that they are more in the business of making money than caring for the adults. The independent part of it was lovely, and it had all the things that Mom needed. The assisted living part had a nice dining room. They had redone it since Mom moved in. The community gathering room seems a little small for the number of residents they have. The activities that they offer are OK, and they have 3 or 4 a day.
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Located in Westlake Township, Brookdale Westlake Village offers exceptional services for independent living, assisted living and skilled nursing care. Respect, innovation and choice are basics of the Brookdale Westlake Village Care Center experience and our dedicated staff is available 24 hours a day to meet our residents' every need.
Brookdale Westlake Village is a part of Brookdale, a company dedicated to providing excellent senior care options since 1978. Committed to details, we have become one of the nation's leading providers of senior living residences.
Our community offers a wide selection of gracious amenities, including game rooms, library, swimming pool, computer room, gift shop, fitness and wellness centers, guest suites and more. We offer pre-scheduled transportation services to all our residents, making it easy for our community members to enjoy local activities or visit their favorite shopping and dining destinations.
Accommodations are available in spacious one- and two-bedroom layouts, many of which feature full-kitchens, private garages and ceramic tile floors. All apartments are outfitted with individual climate controls and emergency call systems.
For seniors who require more support in their daily lives, The Inn at Brookdale Westlake Village features personalized services and assistance that is adjusted to meet each individual's personal needs. Because we offer skilled nursing care, individuals who require more advanced services such as post-surgery care, wound care and other nursing services can receive these right on campus.
In 2014 we unveiled the newest addition to Brookdale Westlake Village: a Clare Bridge community where we provide care for seniors with early to mid stages of Alzheimer's and related dementia. This care is delivered in specially designed living spaces and supporting environments and will enhance your loved one's quality of life
Brookdale Westlake Village is a dynamic retirement community offering Ohio seniors some of the very best in independent living, assisted living and skilled nursing services.