The Shire at Culverton

(2 reviews)

2515 Culver Road, Rochester, NY 14609

Reviews of The Shire at Culverton

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Review Averages

2.0 out of 5.0

  • Review by


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    DO NOT TAKE YOUR LOVED ONES TO THIS PLACE! Residents in their care are not properly taken care of and are frequently left to their own devises. There is a very high employee turnover to include the Administrator. Few of these employees actually care about the residents. If you are able to reach the Administrator by phone or in person, she will not be very helpful. This place is unclean, unsanitary and has bugs. The Health Department is routinely notified of the conditions of the Shire. Requested information provided by the Shire is misleading. The food served appears very unappetizing and inedible. You should avoid this place at all costs. But if you do have a loved one in the Shire, then visit often and keep a close eye on them and their possessions.

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  • Review by


    • Overall
    • Staff
    • Activities
    • Food
    • Quality
    • Facility

    Although this is a good establishment for taking care of senior citizens, basic procedural changes are desperately needed. When I relocated from Florida to North Carolina 1-1/2 years ago, I updated the Shires with my new contact information. Since then, on multiple occasions messages have been left at the FL number with no follow-thru to make sure it was received. After several trips by my mother to the hospital, I contacted admin (3x) including a physical trip from NC to NY to provide contact info to the administration in person yet they continue to use the old number. My mother was sent to the hospital on 12/12 and I was not aware until I called her for Christmas and they could not tell me where she was. This is totally unacceptable on multiple fronts. Space here does not allow further details of other procedural errors that need correction.

    3 people found this helpful. Was this helpful?

Description of The Shire at Culverton

Since its establishment over 40 years ago, The Shire at Culverton has built a reputation of outstanding service provided by a caring staff of devoted professionals. We are located in Rochester, New York and are within close proximity to all major highways. Family owned and operated, The Shire at Culverton is a haven of active daily living, designed for you or your loved ones when it is needed the most.

Costs for The Shire at Culverton

  • VA Benefits Accepted
  • SSI Accepted
  • Long-Term Care Insurance Accepted

Amenities at The Shire at Culverton

Property Info

  • Resident Capacity: 200
  • State License #: AF0554A
  • Semi-Private Units
  • Private Units
  • Emergency Call System
  • 24-Hour Staffing
  • Employee Background Checks
  • Parking Provided


  • Full-Time Activity Director
  • Social Events
  • Trips & Outings
  • Spiritual Activities
  • Exercise Classes
  • Live, On-site Entertainment
  • Bingo
  • Luncheon Trips
  • Bowling
  • Picnics


  • Outside Patio/Gardens
  • Computer/Internet Access
  • Pet Policy: Small pets allowed
  • Special Meals: Low-salt


  • Nurse Availability: Day On Site;Night On-Call
  • On-Site Medical Visits: Geriatric physician
  • Medication Management
  • Diabetes Care
  • Help with Activities of Daily Living
  • Guest Meals
  • Housekeeping
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