Spring Hills Cherry Hill
1450 Marlton Pike East, Cherry Hill, NJ 08034
1450 Marlton Pike East, Cherry Hill, NJ 08034
2.0 out of 5.0
Spring Hills Cherry Hill seemed like a nice place. The tour was OK, but the only thing that struck me was that the people didn't really sit down with me first and talk about my mom's situation. There wasn't really a lot of talk about that, even at the end of the tour, which put me off a little bit. The place was nice, very clean, and organized. The layout of the building was good, and they had all the amenities and activities that you'd want to see.
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We moved our mother to Spring Hills Cherry Hill in August 2013 and was told that she'd be guaranteed a Medicaid bed after spending her entire life savings there (they told us not to tell anyone about this agreement). Spring Hills assured us that they had the proper Memory Care programs available and we were comforted to know that our mother would receive the care she needed as her dementia worsened. Spring Hills assured us that this was the place for our mother. Instead, our mother was involuntarily DISCHARGED twenty months later after Spring Hills took almost the entirety of our mother's life savings, claiming they could no longer care for her. And they did not even tell us on the phone or in person, they sent a letter in the mail!! Spring Hills received the benefit of the agreement and our mother was thrown to the street. The employee turnover at this facility is insane. Every other week there was a new person calling us that we had never spoken to before, and they barely knew anything about our mother. She once went to the nurse's office complaining of shortened breath and they sent her to the hospital without contacting us, without sending her with her medications, with her medication list, or even with someone from Spring Hills!! That experience alone epitomizes how much they care about their residents. When we personally went to Spring Hills to get our mother's medical records, they refused to provide them to us because it was "after business hours." It was only 8 pm and our mother was sent to the hospital at 6 pm! They told us we could come back tomorrow and pay $1/page! After taking our mother's entire life savings they wanted even more money and did not care that the hospital needed this information for our mother's health!! I beg of anyone reading this review - before you place a loved one at Spring Hills, visit other communities. While this place looks nice and new, not only is the layout awful for the elderly, the staff is as well! The "care levels" they claim to have are all fake. They increased our mother's care level, charged us an additional $1,650/month, and never once sent a description of what the new care included. And even after that, they discharged her and kept charging for the care that they said they could no longer provide! The management of this facility repeatedly dodged our phone calls. They would send emails and we would call back immediately and they would not be there to speak. They even once allowed another resident's family to remove our mother from the facility and take her overnight without her medications and without informing us!! Spring Hills Cherry Hill is essentially a hotel with an all-you-can-eat cafeteria, claiming to offer services that they do not. Loved ones beware. You can do better than this place and your loved one deserves better.
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At Spring Hills Cherry Hill, New Jersey, our residents expect and receive luxury living accommodations, gourmet dining and compassionate care services. Offering both assisted living and memory care, we are ready to support you or your loved one's ability to age in place.
The Spring Hill Senior Communities began in 1999, when we transformed a skilled nursing facility into a vibrant assisted living community that better met the needs of the area. Since then we have made it our mission to demonstrate “Caring with a Commitment to Quality.”
From the moment you step into the warmly-lit interior of our community, you will be greeted with elegance and style that extends throughout our common areas and into our smartly arranged apartments. You will be able to choose from a selection of studios, one- or two-bedroom apartments that fit your needs and budget.
We feature a full and diverse activity calendar that will keep you entertained throughout the day. Fun options abound such as low-impact exercise classes, music performances, demonstrations from professional chefs, cocktail and social hours, shopping outings and much, much more.
Not only is Spring Hills Cherry Hill comfortable with its plush amenities, dining and housekeeping services, but our stellar care team is available 24 hours a day to attend to resident requests. We are there to proactively meet the needs of each resident as well as respond to urgent needs. Our nursing staff will create a personalized care plan assisting with essentials such as extra housekeeping and laundry, to medication management and help with activities of daily living.
Should you have a loved suffering from a memory disorder such as Alzheimer's disease or another form of dementia, our memory care program could be a good fit. Rather than focus on the challenges and negative issues, we consciously use positive language with each resident. Working with residents and their families, we understand each individual's needs and mold our services to fit their unique abilities, strengths and gifts.
Those looking for a positive environment where residents continue to bloom throughout their autumn years, look no further than Spring Hills Cherry Hill!