Brighton Gardens of Omaha
9220 Western Avenue, Omaha, NE 68114
9220 Western Avenue, Omaha, NE 68114
3.75 out of 5.0
The visit at Brighton Gardens of Omaha was very good. They were wonderful. The rooms were small, the environment was very beautiful, and the staff was exceptional.
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Brighton Gardens of Omaha was open and friendly. What I noticed right away was the cheerful voices as soon as they opened up the front door. The residents were everywhere, looking busy with their activities, which I didn’t notice in any of the other places I visited. I wanted the 2-bedroom corner unit and I am waiting for that. They would provide 3 meals a day and free laundry services. They had cooking, current events, Bingo, cards, exercises, and outings. They also had skilled nursing, memory care, and custodial care units, which means I don't have to move again should I need more care.
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My dad was a resident at Brighton Gardens for about 2 years. The compassion and care he received while there was very good. The management team contacted us when the need arose and were very responsive when we needed their help. I'm sure my dad tested a few care givers' patience, but they never showed any signs of frustration and instead, were always kind, helpful, and attentive to all of his needs. Thank you to everyone who cared for Moe - we miss seeing each of you. The facility is well maintained, the food is quite good, and the public areas and resident rooms were always clean. A heartfelt thank you for all that you did for my dad while in your care!
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I'm POA for my mom and we chose this facility after moving from Bickford, which I recommend highly if your loved one has dementia. Unconcerned About Medical Needs: First, you pay specifically to have meds dispensed. We pay $24 dollars a day or $744 a month. My mother has Parkinson's and they cannot get her meds on time. They use the excuse that the law allows an hour before and an hour after to administer drugs. My mother’s doctor sent an order saying her medicine needed to be given within 15 minutes of the ordered time and they said they couldn’t accept the doctor’s orders. After explaining to the nurses in charge that my mother was getting so stiff that she was having a hard time breathing because her meds were given so inconsistently, they made it clear they don’t care. A nurse read from the records how med aids are consistently 30-40 minutes late or early and said she thinks they are “trying.” They said they are not a nursing home and so could not get meds on-time, since nursing homes are by law required to get meds closer to the time prescribed. Bickford did not use that excuse and they were able to get meds to my mother on-time. UPDATE: After complaining to headquarters and adult protective services, my mom reports her meds are almost always right on time (3 hours a part -- not always the suggested time, which is fine). Too bad it was such a pain to make that happen. The director still says she doesn't feel that her meds are not on-time unless they are dispersed more than an hour before and an hour after the time given. She claims they provide good service to plenty of Parkinson's patients and those with diabetes. She seemed to base this assumption on the fact that none have been as loud at complaining until now. I suspect those people are simply suffering in silence, because they don't have an advocate outside of the home like my mom does. She also states that even on the nursing home side they can disperse meds within a large time frame and my mom wouldn't get any better care switching to that side of the facility. No Levels of Care: As mentioned, insisting my mom get good care led to the nurses saying she needed to go to a nursing home if she wanted meds on-time. Brighton Gardens assisted living claims to have levels of care, but this is in practice not the case. Other Care Issues: Caregivers don't come promptly when you press the call button. I've seen several residents struggling to feed themselves and no one helps them. My mother said someone struggled and finally they had to hire someone outside of the facility to feed one resident. Others simply don’t eat. My mom has no problem feeding herself, but has lost a significant amount of weight at Brighton Gardens. They don’t record the weight-loss, even notice it let alone inform me of it, or even seem to care when I brought up my concern. UPDATE: The director says they weigh my mom monthly and could have known about the weight-loss, but no one informed me about it. Can’t Reach a Care Manager: They boast they have a care manager for every level. Don’t be fooled! Every time I call it takes 15-45 minutes to reach the “care manager,” a nurse, OR their voicemail. UPDATE: I found out they call their CNA's care managers. I was bumped around, because I kept asking for one, which I assumed was the person who managed my mother's care overall and not on a day-to-day basis. Can’t Reach My Mom on the Phone: My mother lives on the third floor and when her cell phone isn't charged or her home phone isn't working, I call Brighton Gardens to reach her. This is an expected norm for assisted livings to provide this service, particularly assisted livings with “levels of care,” such as Brighton Gardens. It takes up to 45 minutes to reach my mom, because no one carries a “third floor phone.” Until I realized the situation I would call four to six times, which would lead to being disconnected. Eventually someone would find a third floor phone and I could talk to my mother. Now it takes about 15 minutes to get a hold of my mom and two to three calls, because I specifically state that I'll hold as long as it takes to get a third floor phone. This does not work for my busy out-of-state siblings, who have simply quit trying to call when my mother’s phone is not working. The scary part about this is that the reminiscence or dementia group is on the third floor, which means those family members can’t reach their loved ones by phone at all. UPDATE: The director says this is a much more complex situation than I think and they did improve a few months back and are hoping to improve again. Promised to Get Medicaid Beds in Sales Pitch: The sales person said that they didn't currently take Medicaid after a certain number of years of private pay, but that they were going to get Medicaid beds within the space of a year. That has not happened. They will not have Medicaid beds, says the director. That was found out only after my mom had a tour and decided to move there. In reality, there are four Medicaid beds on the nursing home side. Forced to Move or Go on Hospice: If you run out of money and there is no room in the nursing home, then residents are told to get on hospice or move out. I’ve witnessed one man move because of this. Promised Free Wi-Fi, But it Does Not Work: If you think free wi-fi is coming with your room, then think again. It works somewhat on the first floor, but it doesn’t work consistently even there. For my mom who has a printer that requires wi-fi to connect with her laptop, the wi-fi doesn’t work well enough to even print. They said they’d fix the problem and about three days after my mom moved there added some repeaters, but when that didn’t work they ignored the problem. Now we pay for private internet, which is an unexpected expense. UPDATE: The director thought our problem was solved and we had working internet. She said someone was asked from maintenance to talk to me directly. It has been awhile, so there may have been a time someone thought it worked and informed me of that. However, it never did and finally one of the maintenance guys told me that it never will. Quality of Food Gone Down: Originally the food was much better than at Bickford. Recently my mom has said that the food is not as lovingly made, because someone was let go. She also says there is a lack of variety as they repeat menu items consistently. This has led to a loss of appetite and weight-loss. Activities and Residents are a Redeeming Factor: My mother has been afraid to leave Brighton Gardens, because there are a lot of residents able to communicate. This was not the case at Bickford. The activities at Brighton Gardens are fun for my mom. They’ve had painting and wine and other activities that feel like an event. Residents can ask one of several activities coordinators to get a board game going at any given time of the day and one will often sit and play with the group, which is above industry standards. On the other hand, they do tend to have a lot of the typical boring assisted living activities, such as subpar musicians hosting sing-a-longs and Bingo games. They also only have one outing a week and one special outing a month. That is not the norm for many facilities, where they take residents on two outings a month (one is usually shopping). I have been impressed with some of the special outings: Christmas light viewing from a bus, storm chasers baseball game, trip to Lauritzen Gardens, and etc. The big events happen quarterly, other special outings include taking residents out to eat. If there is ever a fee for the outings, then you pay for entrance fees, food, or any other expenses. I have communicated my concerns and more to specifically the director and others who could address these issues. I’ve filled out surveys where I specified problems. I have concluded this is a money making facility with very little care for their residents past the fun stuff. They have no problem solving abilities; even ones that are simple like having someone carry the third floor phone. I’ve heard from several that Brighton Gardens in Omaha was once a much better facility. I would avoid this place. My mom is currently a resident there, but we are putting our months’ notice in based on the poor level of care. UPDATE: When I contacted sunrise senior living headquarters about my concerns, they were very sympathetic and are looking into the situation. I was also asked specifically if we had meds given to us on-time before, since my mom has been in a short-term and long-term rehab and at Bickford (biggest downfall is they have no van or transport to medical appointments, but my mom got meds on-time. My mom also didn't like the food.) and did a short respite stay at Waterford at Roxbury Park (I'd say no to staying at Waterford if you need meds on-time. They don't respond to the call buttons promptly -- we waited over a half hour before. I think the people who really love it are smokers, because they allow people to go sit on the patio and smoke). There are plenty of places that have told us they can get meds on time, unfortunately it turns out that the fancy, expensive places have a lot of perks and lower quality of care. So finding a place with good care and lots of stimulating activities, a van, and etc. is hard.
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Brighton Gardens of Omaha, nestled within a park-like setting in the heart of Nebraska's largest city, offers the ideal environment for our assisted living community. Conveniently located just minutes from a medical center with close access to the Interstate and shopping malls, we have an abundance of ways to make life here enjoyable. We pride ourselves in our continuum of care services that allow us to meet the growing needs of our residents, including memory care, offering early and advanced stages of care.
Brighton Gardens of Omaha is owned and managed by Sunrise Senior Living. Sunrise’s senior living services are delivered by staff trained to encourage independence, preserve dignity, enable freedom of choice and protect the privacy of residents.
Residents of Brighton Gardens of Omaha experience cozy and comfortable suites with a selection of floor plans that include full baths and emergency response systems.
Our charming community offers many comfortable common areas to relax and enjoy the companionship of others. Residents can surf the Internet, curl up with a good book in a quiet spot or linger over dinner of fine cuisine with friends in our family-style dining room.
In our activity room, there is always bound to be a spirited game being played or creative craft being made. Regular outings give residents the opportunities to experience a wide variety of activities outside the community.
Daily assistance from attentive, caring and trained staff is available 24 hours a day as needed to help with daily living activities. We provide a range of rehabilitative therapies for nursing care residents, with the goal of restoring each resident as quickly as possible the greatest degree of function.
Our specialized care for Alzheimer’s disease and other related memory impairments focuses on activities that help recall “pleasant days,” by involving residents in enjoyable activities in which they can feel successful.
At Brighton Gardens of Omaha, we take care to consider the needs of our residents as well as their wishes.