5512 Carmel Rd, Charlotte, NC 28226
5512 Carmel Rd, Charlotte, NC 28226
3.33 out of 5.0
From our families' experience, The staff has been responsive & kind to our needs. I do think their hands may be a bit tied by corporate restraints re: improvements, dining programs, and activities. We see a shift in more active and truly independent residents, our family member being one- hoping this continues! Nice apartments and flexibility of lease/rent was very attractive to us. Great location. Needs updating tho throughout building (interiors, unit finishes).
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Carmel Place was probably more convenient with me. I was not as impressed with the staff, and it was not affordable for her. However, I felt good about it. I actually had two friends that had their parents there, and they gave good recommendations, but then the affordability was not within her ability. The rooms were fine. They were nice and clean. I did not people mingling around.
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I have a family member living here who has been at Carmel Place for quite a number of years now. It is very sad to see how much the quality of this living center has gone down over the last 4-5 years. Our family has seen numerous management changes. Numerous head-chef and dining staff changes and most social activities have all but ceased to exist. It appears that people either quit on their own or are let-go every year. Longevity of staff does not exist. I would not hesitate to say that this has become a disapointing and depressing place for our family member to reside at compared to when they moved in. We also hear the same from other residents as well when we meet them during dinner/lunch or visiting our family memeber. Each year now Holiday (management company not owner) continues to raise monthly prices dramatically while decreasing services and food/meal quality. The most important aspect about Carmel Place was originally it's meal plan and social activities. They had a gourmet chef on-site and healthier options. Now the quality and service is very basic if not poor at times. Anyone with health issues and special dietary needs may have to spend more time cooking for themselves again given the lack of attention provided by the meal services and quality decline. It is very disapointing. The true ownership of Carmel Place is very distant. They are an investment company of some sorts that has had financial issues, but is in the business of makign money, not providing care. Technically there is nothing wrong with this, but just understand that at the end of the day, it is about the money (revenue/profit) and not a care/service focused business. Holiday puts out a lot of promotions and marketing plans. Only word of caution here is to be weary of sales/promotions or discounts. From what we have seen, once the discount expires, prices jump a lot more then expected. This place is an independent living location so they take very little responsibility for anything that may happen to a person who lives here other than call 911 It is very important for any future resident to understand this. If you fall, 911 has to be called, staff will not help you get up. If someone chokes in the dining hall (yes this happens more then you think) staff will Not perform the heimlic or CPR (or defibulator) on you. Another elderly resident either will have to help and the staff will call 911, but are not allowed to assist. Some people are fine being here, many people however come here with problems ranging as serious as alzheimers and there is no care. It's not that my expectation writing this review is higher than it should. We have just witnessed a very clear decline in services since our fam-mem moved here. We have considered a move, but continue to wait out each year as our family member prefers to not move again and we hope services improve to "match" the elegant marketing Holiday produces. My suggestions for improvement at Carmel Place is to bring back true social activities as would be expected, improve the shuttle services for more frequent and better day trips to nearby shopping/destination/convenient centers (then just once a month), improve the dining services with higher quality foods again and menu items and provide some form of minor/limited care with an on-site nurse or orderly to help someone when an incident happens such as a fall, injury, choking or other minor situation. To conclude, we can not recommend Carmel Place unless things change. It was better a few years ago, but financial issues have taken their toll on this company and the quality has suffered, but prices continue to escalate to unnecessary levels given the minimal services rendered.
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Conveniently located in South Charlotte near some of the city's best shopping, dining and healthcare, you'll enjoy living in our beautiful and peaceful community. Our area offers a wide variety of worship opportunities and many exciting destinations like the Mint Museum, the Belk Theater and lovely parks and hiking trails. Our caring managers are on hand 24 hours a day to make sure your retirement experience is rewarding and special. You'll wish you called Carmel Place home sooner.
Carmel Place is owned and operated by Holiday Retirement, a company in the business of providing comfort, value and security to seniors. Since 1971, we have led the industry in independent senior living, with unrivaled service, compassion and care.
Carmel Place keeps life active and rewarding for all of our residents. We offer a thoughtfully planned calendar of life-enriching activities, exercise classes, educational lectures and off-site outings to keep you entertained and engaged. From socials and club activities for enjoying the company of others to quiet spaces to read, reflect or pray, our community offers something for everyone.
Residents select from a variety of floor plans and styles for our studio, one- and two-bedroom apartments, complete with plush carpeting, private bathrooms, kitchenettes and emergency call systems. Many units include patios or balconies for outdoor private space.
While staying at our community, each resident has the opportunity to participate in our exclusive travel program. Through this program, seniors can visit nearly any of our over 300 retirement communities for up to seven nights at no additional charge. During the visit, residents will enjoy all the same service and amenities they enjoy at home while having the chance to meet new friends and experience new places.
We understand that each individual is unique and that needs may change over time. Holiday does not provide any health care services. However, residents are welcome to receive services from any outside home health care provider of their choice to help them continue enjoying life at our community.
Expect the best for your retirement at Carmel Place.