Carmel Place


5512 Carmel Rd , Charlotte, NC 28226

(855) 840-7257

Reviews of Carmel Place

| Reviewed by

I Visited This Facility

We had lunch at Carmel Place, and it was good. We looked at one of the bedrooms and we liked it. It's comparable to the other ones we looked at. We could get by with the 1-bedroom. They had a couple of pieces of equipment in their gym. They offer three meals. The facility was real nice.

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I Visited This Facility

Carmel Place was awful. When I walked in, the first thing I saw was very dim lighting. It looked like I was going into a rec hall. It was old. The furniture was old and dark. There was nothing appealing at all. There were no beautiful hedges, flowers, or trees outside. It looked like a warehouse. There was nothing inviting about the place whatsoever. The odor was horrific. There was a smell of mildew or mold that you couldn't get past. We walked into a 1-bedroom apartment and the kitchen was in the middle of the living room. It had a wet bar, a small counter, a microwave, a refrigerator, and a couple of cabinets, but there was no stove. They had one room on each floor with a stove, so if you wanted to make a roast, you'd have to go to a separate room down the hall around the corner. They did not have a washer-dryer in their apartment as well. There was a dining room which looked fine, but it was $400 added on to your rent every month and the 1-bedroom was $2,300 a month. They had amenities and activities, card games, Bingo, and different outings. The rooms were horrible. With the 1-bedroom I'd have to sell my furniture because there was not room for anything. It was so small. The lady that showed me around was very nice and very knowledgeable, but she didn't have anything to offer.

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I Visited This Facility

Carmel Place was good. The general appearance was very lovely. Everything was clean. However, most of the people were quite elderly and not very responsive anymore. The staff members were very helpful. They answered our questions and gave us a very complete tour. The dining area looked very welcoming.

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I Am A Friend Or Relative Of A Current/Past Resident

We chose Carmel Place because of the price and the location. The food was good, and they have good activities that keep the residents busy.

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I Am A Friend Or Relative Of A Current/Past Resident

My mother was at Carmel Place where I was only paying $2,100 a month. This was a retirement home and the reason I had to move her was because there were times she fell. They would send an ambulance for her and 90% of the time, there was really nothing wrong with her. All they had to do was pick her back up and she's okay. If it hadn't been for that, she'd still be here. They had activities from 6:00 in the morning until 8:00 in the evening. They had them constantly on the go. They had the Boy Scouts and the Girl Scouts come and sing in the evenings, and they would have an Elvis guy come in and do an impression. It was continuous. They did things for them all the time and she loved that. At 8:00 at night, they would put on a movie for the ones who wanted a movie, and that would take them all the way to 10:00. They did activities with them. However, when they fall, if they could be able to pick them up and see if they're hurt or if not, then let it go, that would be preferable. Don't send an ambulance every time because that gets to be aggravating. They'd call us and we'd have to go get her out of the hospital and that's a $700 ride over there to the hospital. She was locked in at $2,100 because I paid 1-1/2 times her rent one time and they had locked her in at that and it never went up at that point. The 10% every year would not go up anymore.

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I Am A Friend Or Relative Of A Current/Past Resident

My father-in-law is in Carmel Place. Everything is going fine. The staff is good, they've been very helpful and interactive with us and it's been a good experience so far. It might be a little dated, but it's comfortable and fine for the residents. He hasn't been participating in many of the activities because he's just not interested in going out in the group. They bring musicians in and they have movies and he's actively involved at the facility. He's been there for four weeks now and he is comfortable. We had a few issues, but it was mostly having to do with him. We looked at a ton of places, and it was by far the facility that had the best value. It's all inclusive, which is great, because some of the places we looked at had a renter's fee and all these things in addition to it. This place is a good value for the money.

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I Am A Friend Or Relative Of A Current/Past Resident

From our families' experience, The staff has been responsive & kind to our needs. I do think their hands may be a bit tied by corporate restraints re: improvements, dining programs, and activities. We see a shift in more active and truly independent residents, our family member being one- hoping this continues! Nice apartments and flexibility of lease/rent was very attractive to us. Great location. Needs updating tho throughout building (interiors, unit finishes).

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I Visited This Facility

Carmel Place was probably more convenient with me. I was not as impressed with the staff, and it was not affordable for her. However, I felt good about it. I actually had two friends that had their parents there, and they gave good recommendations, but then the affordability was not within her ability. The rooms were fine. They were nice and clean. I did not people mingling around.

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I Am A Friend Or Relative Of A Current/Past Resident

I have a family member living here who has been at Carmel Place for quite a number of years now. It is very sad to see how much the quality of this living center has gone down over the last 4-5 years. Our family has seen numerous management changes. Numerous head-chef and dining staff changes and most social activities have all but ceased to exist. It appears that people either quit on their own or are let-go every year. Longevity of staff does not exist. I would not hesitate to say that this has become a disapointing and depressing place for our family member to reside at compared to when they moved in. We also hear the same from other residents as well when we meet them during dinner/lunch or visiting our family memeber. Each year now Holiday (management company not owner) continues to raise monthly prices dramatically while decreasing services and food/meal quality. The most important aspect about Carmel Place was originally it's meal plan and social activities. They had a gourmet chef on-site and healthier options. Now the quality and service is very basic if not poor at times. Anyone with health issues and special dietary needs may have to spend more time cooking for themselves again given the lack of attention provided by the meal services and quality decline. It is very disapointing. The true ownership of Carmel Place is very distant. They are an investment company of some sorts that has had financial issues, but is in the business of makign money, not providing care. Technically there is nothing wrong with this, but just understand that at the end of the day, it is about the money (revenue/profit) and not a care/service focused business. Holiday puts out a lot of promotions and marketing plans. Only word of caution here is to be weary of sales/promotions or discounts. From what we have seen, once the discount expires, prices jump a lot more then expected. This place is an independent living location so they take very little responsibility for anything that may happen to a person who lives here other than call 911 It is very important for any future resident to understand this. If you fall, 911 has to be called, staff will not help you get up. If someone chokes in the dining hall (yes this happens more then you think) staff will Not perform the heimlic or CPR (or defibulator) on you. Another elderly resident either will have to help and the staff will call 911, but are not allowed to assist. Some people are fine being here, many people however come here with problems ranging as serious as alzheimers and there is no care. It's not that my expectation writing this review is higher than it should. We have just witnessed a very clear decline in services since our fam-mem moved here. We have considered a move, but continue to wait out each year as our family member prefers to not move again and we hope services improve to "match" the elegant marketing Holiday produces. My suggestions for improvement at Carmel Place is to bring back true social activities as would be expected, improve the shuttle services for more frequent and better day trips to nearby shopping/destination/convenient centers (then just once a month), improve the dining services with higher quality foods again and menu items and provide some form of minor/limited care with an on-site nurse or orderly to help someone when an incident happens such as a fall, injury, choking or other minor situation. To conclude, we can not recommend Carmel Place unless things change. It was better a few years ago, but financial issues have taken their toll on this company and the quality has suffered, but prices continue to escalate to unnecessary levels given the minimal services rendered.

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34 Reviews & Ratings From Around the Web

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Costs for Carmel Place

Independent Living Starting Cost per Month:

$ 2,299

Medicaid/Medicare Not Accepted

Amenities at Carmel Place

Property Info

Emergency Services: Less than 3 Miles

Shopping: Less than 2 Miles

Recreation: Less than 2 Miles

Resident Capacity: 93

Private Units

Studio Apartments

1-Bedroom Units

2-Bedroom Units

Air Conditioning/Climate Control


Emergency Call System

24-Hour Staffing

Parking Provided

Fitness Room/Gym

Chapel Services

Billiards Lounge

TV & Media Room

Game Room


Full-Time Activity Director

Movie Screenings

Scrabble, Canasta & Other Games

Trips & Outings

Exercise Classes


Outside Patio/Gardens

Cable/Satellite TV

Pet Policy: Pets allowed

Special Meals: Diabetic,Low-salt,Vegetarian

Private Dining Room Available

Restaurant-style Dining


Transportation to Appointments

Other Transportation Provided

Private Laundry


Linen Service

Travel Program

Live-In Managers

Tour Carmel Place

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Description of Carmel Place

Carmel Place is located in Charlotte, NC, providing a vibrant backdrop for your new life as a valued member of our caring community.

From pleasant housekeepers, to attentive servers at mealtime and helpful maintenance technicians who are there when you need them, this community is the new extension of your family. We take pleasure in getting to know each of our residents and look out for their comfort and happiness. Our chefs prepare three delicious meals each day, served in our beautiful dining room. We provide housekeeping, linen services, fun and stimulating activities, off-site excursions, transportation to your personal appointments and a variety of classes and programs. Our warm, comfortable community and our friendly staff and residents will welcome you. We look forward to making your life easier any way we can.

So come to Carmel Place for a visit...and stay!

*We understand that each individual is unique and that needs may change over time. Holiday Retirement does not provide any health care services. However, residents are welcome to receive services from any outside home health care provider of their choice to help them continue enjoying life at our community.