Waltonwood at Twelve Oaks
27475 Huron Circle, Novi, MI 48377
27475 Huron Circle, Novi, MI 48377
1.0 out of 5.0
My father moved into Waltonwood in December of 2012 in the memory care facility. In those two years they have changed at least 3 directors, the social director three times, and wellness coordinator twice. The caregivers change weekly. My experience is that they start you off by charging with rent plus medications and level of care. Then they continually find ways to charge you by upgrading levels of care and rent increases. Example: Moving in Rent $5,345.00 per month Medication $240.00 per month Level of Care: $365.00 per month For a total of $5,950.00 per month The proposed new lease beginning December 2014: $5726 rent $ 275 medication $1295 care level 3 For a total of $7296.00 per month Once they have you in their facility, the rates go up based on their “assessment” of care level, which they can and will increase. My father needed less care, rather than more, yet they insisted on the increase. The same with the rent. They did nothing extra, yet increased the rent $381.00 per month. It became very clear to me that their motive was to squeeze as much money as they could out of the residents. When trying to discuss this, they stood firm. Unfortunately, my father died after two years. Upon moving out, we had the room cleaned within two days, and told via phone (I live 4 hours away), that no additional charges would be incurred in reference to cleaning. Even though I paid a full months rent in advance, I was charged for two days, after it was cleaned and vacated, and verbally approved. I tried to discuss this with their book keeping department (Nicole Mcdonald), and was told that she spoke with Steven Tyshka (I believe Executive Director) and would have to pay these charges. While there truly are very good caregivers, the management was less than honest and straightforward. I would never recommend Waltonwood as a place for anyone to send their loved ones. Money appears to be their main motivation.
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Located directly across the street from the prestigious Twelve Oaks Mall, Waltonwood at Twelve Oaks is an elegant senior community providing a range of world-class amenities and services to Michigan seniors in search of maintenance-free independent retirement living or who need supportive services so they can continue living an independent life.
As a Waltonwood Senior Living community, Waltonwood at Twelve Oaks is a part of Singh Senior Living. Family-owned and operated, Waltonwood communities are committed to meeting the high standards of care and luxury our elderly residents have come to expect from the Waltonwood name for the past three decades.
Seniors may choose their new home from our varied selection of one-bedroom, one-bathroom and two-bedroom, two-bathroom apartment floor plans ranging from a comfortable 630 square feet to a sprawling 1260 square feet. Our deluxe apartments feature full kitchens, private patios or balconies, and showers with cushioned benches and hand rails. Select homes are equipped with their own washer/dryer units, although laundry facilities are available on each floor.
When not relaxing in their homes, our residents can be found enjoying a screening in our community movie theater, working up a sweat on our fitness equipment that is specially designed for the mature body, shopping at our general store or playing games in our billiards room. Visiting family and friends are welcome to join us for a meal or stay overnight in one of our furnished guest suites.
To ensure that our residents have the time to enjoy retirement living to its fullest, our staff are on hand to provide bi-weekly housekeeping, flat linen services, 24-hour emergency maintenance and private transportation to local shopping and errands. Meals are served twice a day in our lovely formal dining room with snacks available throughout the day at our café.
The good health and well-being of our seniors is a top priority here at Waltonwood at Twelve Oaks, which is why we offer on-site health screenings, morning wellness checks, a rich calendar of daily activities and events, and a prescription delivery service. For seniors needing assistance with activities of daily life, we provide a helping hand that is respectful of our residents' privacy and dignity.
Offering a rich array of premium amenities and deluxe services, Waltonwood at Twelve Oaks invites Michigan seniors to come and experience some of the finest in independent retirement living.