Maplewood at Brewster
820 Harwich Road , Brewster, MA 02631
Reviews of Maplewood at Brewster
Sep 9, 2016 | Reviewed by Concerned Daughter
The worst decision we have ever made was to move our Mom into the Currents neighborhood at Maplewood at Brewster. In four short months Mom became too weak to walk and eat. From Maplewood she went into rehab to try to get strong once again with only minor success. Mom is now able to lift her head up off of her chest, she is smiling more and even laughing, but she will probably never walk again. Maplewood's recommendation to put Mom on Trazodone for safety reasons started her downfall. She went from being one of the most upbeat/popular residents at her former assisted living residence to a shell of a person that couldn't even lift her head up to communicate or to eat. She was walking fine (slow but steady) when she first moved in back in February, now she is wheelchair bound. Mom started fainting fairly often while under Maplewood's care and wound up in the hospital multiple times. Since we moved Mom out of Maplewood this past June she has not had one fainting/syncope episode. It seems the management at Maplewood wants their Currents residents to be the same-- knocked out, sleepy, unresponsive, and in other words easy to manage. The also seem to count on families being uninvolved in their loved one's care. They have lied to us on numerous occasions, tried to overcharge us, and often would not respond to emails. If you sign a contract with Maplewood it means nothing. I was told that the figures on our signed contract were wrong when we had a dispute over the amount of money charged to us, that was it. Try to look beyond the beautiful building and grounds: all is not as it appears. We hope that with this review we will save others from the heartache that we have gone through. If only we had it to do over again.
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Provider ResponseNov 18, 2016
Thank you for your recent communication re: your mother's recent stay with us at Maplewood at Brewster. We are sorry you did not have a positive experience at the community. Our goal is to provide a safe and dignified environment for all of our residents, where we encourage family participation and communication regarding resident care. As I am unaware of the specifics of your mother's case, I can only communicate in generalities regarding Maplewood's standards for care and services. As an assisted living provider, we do not provide recommendations or prescriptions for medications. If a resident needs medication or treatment, we provide assistance to residents by reaching the resident's physician for their medical and clinical expertise. We, as an assisted living provider, only administer medication that is prescribed by the resident's own physician, while communicating with the family or responsible party to ensure they are up to date. Please feel free to reach out to me to discuss the specifics of your mother's care, as well as your overall experience. I am happy to review details of your mother's specific situation directly and would encourage you to reach out to me directly at our home office in Westport, CT. I look forward to the opportunity to speak further. Respectfully yours, Andrea S. Ellen Vice President, Maplewood Senior Living
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Amenities at Maplewood at Brewster
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Description of Maplewood at Brewster
Maplewood at Brewster is located in the coastal town of Brewster, Massachusetts in the heart of Cape Cod we offer a variety private apartments to seniors with a variety of care options including independent living, assisted living and memory care.
Maplewood Senior Living brings its renowned design sense and attention to detail to Weston with bright, welcome spaces and an updated interior. We are part of an established New England-based company and have a deep knowledge of the communities we serve and an unwavering commitment to seniors.
Our studios and one-bedroom apartments in independent living feature luxury kitchenettes, including a refrigerator, microwave and fine wood cabinetry. Insulated walls, ceilings, doors and windows will maintain your privacy and keep temperatures comfortable, while individually controlled thermostats put you in charge of your comfort.
Beyond the timeless grace of Maplewood's classic architecture and comfort experienced as you walk across the threshold, you will find countless amenities to meet your every desire. You might enjoy an afternoon at the pool, a day in our luxurious spa and beauty salon. Fresh and flavorful chef-prepared meals are served three-times daily in our elegant dining room. However, you may also enjoy lighter bites at your leisure in our cafe and bistro.
Residents at Maplewood at Brewster will find that we've thought of everything. Our community is made up of distinct neighborhoods catering to your individual needs. The Oasis offers a place for those who seek freedom and independence while knowing that additional services are available. The Vistas offers assisted living, where you will find licensed nurses on-site 24 hours a day, seven days a week.
For those with family members needing early-stage memory care, our Tides provides a safe environment supporting independence, while Currents provides a place for those who require more care and structure. All residents will benefit from our health and wellness center and an on-site medical office, staffed by visiting physicians.
Come to Maplewood at Brewster, where residents discover that no desire or need goes unmet.
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