The Reserve at East Longmeadow
741 Parker Street , East Longmeadow, MA 01028
Reviews of The Reserve at East Longmeadow
Aug 24, 2017 | Reviewed by Anne
I Visited This Facility
The Reserve at East Longmeadow was open and spacious, and the residents seemed to be more mobile and not confined to wheelchairs, which I liked. The staff was wonderful and exceptional. I looked at a very spacious 1-bedroom and the bathroom was designed for handicapped people. The rooms seemed to be a little larger than other facilities, the hallways were wider, and I liked that they had elevators.
Was this helpful?
May 30, 2016 | Reviewed by Hoping to Help Others
I Am A Friend Or Relative Of A Current/Past Resident
My sisters and I moved our Mother into the Assisted Living Section of Brookdale (formerly Emeritus) in East Longmeadow, Massachusetts prior to her being diagnosed with dementia. Within five months, the Director of the facility informed us that our Mother had wandered outside unescorted and would need to be moved to the Memory Care Unit immediately. With no guidance and little communication from the staff at Brookdale, we hesitantly moved our Mother into this new area. That’s when our real nightmares at Brookdale began. While the Assisted Living Section of this facility may be adequate for seniors who need little to no assistance, the Memory Care Unit is extremely poorly staffed for people with dementia. During the first of two meetings with Brookdale’s Director and Senior Nurse, we were ASSURED that unless our Mother needed hospitalization, she would be able to live out the rest of her life at Brookdale. They emphasized that they were well versed in the late stages of dementia and would absolutely be able to care for her there. We were told that there was medical staff available which we assumed would mean that should our Mother have any medical issues, they would be able to take care of them. We soon found out that those were completely false statements. The care that our Mother received there was of the poorest quality. We constantly received phone calls from the nursing staff suggesting that our Mother’s confusion was due to a urinary tract infection, which was not true as we had taken her to an urologist and were told she didn’t have one. Our Mother’s bed was rarely changed; her laundry was thrown into her room, along with clothes that belonged to other residents; she was often left in bed all day long with very little supervision; and it became a common occurrence to visit her and find her crying and confused over very small things that the staff could easily have taken care of. Our impression of the senior staff there was that they cared more about meeting dollar quotas than taking care of their residents. While the Memory Care Unit at this facility may be an adequate place for seniors with mild or initial stage dementia, I would not recommend it for mid- to end-stage dementia.
1 person found this helpful. Was this helpful?
11 Reviews & Ratings From Around the Web
Costs for The Reserve at East Longmeadow
Assisted Living Starting Cost per Month:
Memory Care Starting Cost per Month:
Medicaid/Medicare Not Accepted
Amenities at The Reserve at East Longmeadow
Emergency Call System
Dining assistance and special diets
Help with Activities of Daily Living
Tour The Reserve at East Longmeadow
The best way to get to know a community is by scheduling a tour. See the facilities, meet the staff and residents, and get a feel first hand what it's like to live at The Reserve at East Longmeadow.
Description of The Reserve at East Longmeadow
The Reserve at East Longmeadow is a senior living community in East Longmeadow, Massachusetts that provides both Assisted Living services to seniors and high-quality Memory Care services with our Moments in Time Montessori-Based Dementia Program ®.
Our community offers a variety of beautiful living spaces, from studios to two-bedroom apartments. As a resident, you’ll get to enjoy plenty of common spaces, including a living room, library, and a spacious dining room. You’ll also enjoy a concierge who will gladly accommodate your special requests.
We seek to hire only those individuals who are passionate about senior care. Our community is fortunate to have a staff of dedicated professionals who are committed to making the difference for the seniors we serve.ENTERTAINMENT
Our Life Enrichment Director is dedicated to finding new social, recreational and cultural activities for our residents. We learn about each resident’s interests and hobbies to help us choose activities.
So whether it’s Senior Prom, A Night In Paris, Italian Festival or Tropical Nights, our events bring the entire community together for food and fun. We also offer transportation numerous times every week to enjoy attractions and events in the Springfield community.DINING
We serve our residents three delicious and nutritious homemade meals every day including multiple menu choices for every lunch and dinner. Meals are served on china in a restaurant-style atmosphere so that residents can enjoy conversation with the company at their table while enjoying an exceptional culinary experience.
What We Offer
Arts & Crafts Studio
Courtyard and Garden
Fireside Living Room
Parking - Surface
Private Dining Room
Wi Fi Access Throughout
Ice Cream Parlor
Flat Screen TV
Have Questions? Enter your email address below to get more information about The Reserve at East Longmeadow