Bickford of Springfield
2451 West White Oaks Drive, Springfield, IL 62704
2451 West White Oaks Drive, Springfield, IL 62704
1.0 out of 5.0
If your parent is just looking for a senior living place, this is a good facility, huge and lots of things to do. However, if you are looking for memory care or a place with anyone with disruptive issues associated with dementia do not move your loved one here. It should not be listed as a memory care facility as the staff does not have enough training. I had a great experience at first. When my mother started showing symptoms of her dementia, there was a large change in staff. Sadly, she was misdiagnosed with Alzheimer's Disease and when she was rediagnosed with bvFTD, she had to go through medication changes. Because she was loud (often singing songs very loudly or clapping) one of the residents started bullying my mother. When she would get upset or react to this woman's prodding, it was hard to calm her down. I know she was obnoxious with her behavior but that is a symptom of her dementia. (CURRENT: She is reasonably fine now that her medications are in order) With the medication changes, it was more difficult to get her to be calm as she had anxiety associated with being on the wrong medications. Some of the staff was great, but often the lead staff was not and sent her to the emergency room. At least three times in four weeks they "sent her out". I now know this is because if she would have been admitted to Phsych floor they wouldn't have to legally take her back and could evict her. After 8 hours in the ER on average, sometimes until 1 or 2 in the morning, the hospital would send her back saying she wasn't a candidate for Psych and "it was a staffing issue at Bickford". Each time, Bickford said they would work with her on her medication. The second time this happened, I offered to move her away, had her evaluated by a memory care facility, and made time to move her. They called right after the eval and acted shocked I would want to move her. They went as far as even insisting that it would be bad for her to move! I ended up hiring a retired nurse to come in and get her even bathed as she hadn't been bathing for probably at least a month or two and had a UTI which caused her to be agitated on top of it. The hired nurse was able to do what they couldn't get her to do in one day, even got her hair cleaned as she ended up getting a bad dandruff situation because she wasn't washing properly. I had requested for this service, but it seemed shadowed with all the other problems. Two weeks later it happened again. On the fourth time, I was just basically asking them what the point is to keep doing this? They always just said she was acting out of control. When she got to the hospital, she was calm as a cucumber and the hospital again said it was the staff who was aggravating her. With the final stint, they blocked her in her room (which is illegal)until the ER came. They also told us she couldn't come back even if the hospital didn't take her. This is also illegal. We wouldn't go back after that anyway! We had to move her that day which was very stressful as I live in Chicago. Then to continue to make things worse, when she moved to her current facility, they ended up sending the medication list to the new facility from BEFORE - six months- she was correctly diagnosed. Nobody knew what was wrong until her neurologist saw the issues. This of course caused a whole new list of issues because of her fast medication changes which is horrible. It almost felt intentional as I don't know how anyone could send a medication list six months old to a new facility. The head nurse has since been fired, but I still don't feel this place is anything more than a retirement home for independent and some assisted living. Most of the people that lived there were healthy of mind so they didn't like anyone who didn't fit in as proper behavior. With ALZ or bvFTD, this isn't always an option. My mother who taught learning disabilities for 30 years and diagnosed at 68 with a horrible disorder didn't mean to sing songs loudly or clap for no reason...unfortunately it wasn't tolerated here. The director here is very kind and nice, some of the staff was wonderful as well, but the problem was that not everyone was trained properly on how to redirect, soothe or manage people with behavior issues associated with dementia. It is more like a country club. This may be perfect for your loved one as if they have a healthy brain, this is a great place to be. I picked it because I would have chosen it for myself, it just was a bad fit for my mom.
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Set within the vibrant city of Springfield, Bickford of Springfield offers active seniors an opportunity to pursue hobbies, explore local attractions and have carefree days without having the life responsibilities of household chores or maintenance. Whether it is spending the day on the links at the Pasfield Golf Course, volunteering at the Illinois State Museum or joining a community outing, you will always be having fun.
Bickford of Springfield is proud to be a branch on the Bickford Senior Living family tree. At Bickford, our operating philosophy is simple: enrich the happiness in the lives of our residents and create a workplace where our employees are recognized for providing exemplary care. With communities in nine states throughout the Midwest, we pride ourselves on being trusted by families to care for their loved ones.
Our community has inviting studio or one-bedroom apartments that have all the features of a home with the added bonus of senior-friendly features. A kitchenette gives you the flexibility of cooking meals yourself, and an emergency call system meand help is always close at hand. Fixing a clogged drain and cleaning the bathroom are chores of the past, since our staff handle those responsibilities now.
When you join Bickford of Springfield, you will discover many opportunities to remain active and meet new friends. The colorful and fragrant work of our gardening club is found around the community, and you are likely to find a poker or bingo game in the activity room. There is even a volunteer program that allows you to share your talents to brighten the lives of other residents.
Home-style meals are always on the menu at The Bread Basket dining room where you will enjoy restaurant-style dining. Breakfast is cooked to order, and multiple entrees for lunch and dinner means you will always find a favorite dish. For a snack or a cup of coffee, the bistro is always open so you can drop by anytime, which many of our residents do.
At Bickford of Springfield, we strive to make our residents feel valued and care for, and this is demonstrated in our efforts to provide quality, personalized care, whether a resident requires assistance with life's daily activities or needs specialized memory care services. Each resident receives a service assessment that outlines the level of care, and a registered nurse ensures that the care is properly administered, with all the health care providers working together to deliver the best care possible.
Visit Bickford of Springfield and you will discover the warmth, friendly neighbors and caring staff that makes our community feel like a family.