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Alden Gardens of Waterford

(4)

1955 Randi Drive , Aurora, IL 60504

(855) 840-7257

Reviews of Alden Gardens of Waterford

| Reviewed by

I Visited This Community

My brother and I went to take a tour of the facilities, we were looking for a place for our parents. My brother got there early and noticed a woman sitting and began talking to her. She was hanging her head down and was sweating profusely. When asked if she was alright she told him that she had gone out for a walk and got lost. She was new to the area and one of the staff had told her that there were new flowers that had been planted and she should go out and take a look. They told her if she stayed on the sidewalks they would lead back to the front door. It was an extremely hot day (90+ and high humidity). Long story short, she got lost and found herself in a sub-division. Thankfully she knocked on a door where the owner called Alden and someone came and picked her up. She thought she had been gone around 2 hours. When we related the story to our tour guide her response was 'She was only gone about 45 minutes and doesn't know the area'. Needless to say our parents are at another assisted living venue.

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I Am A Friend Or Relative Of A Current/Past Resident

Let me start off by saying this is a wonderful facility. The staff is amazing and caring, the food is delicious, and the atmosphere as a whole is incredibly welcoming. I've visited my grandmother at Gardens a number of times, and I'm always greeted with a smiling face at the front desk, and the residents always appear to be active. However, the last time I visited I was unfortunately at the lobby when I overheard something outrageous. As I was sitting with my grandmother, a lady came in asking to speak with Kelley. Anna, who is a receptionist, went to get Kelley from the back. I stopped focusing on their conversation, until I saw and heard the lady getting excited. What I heard next really upset me. The lady accused Kelley of signing an agreement that would allow the down payment to be refunded if her parent(s) chose to not live at Alden. Kelley than on to say that she threw away the contract that they signed regarding the down payment. In disbelief, the lady went on to get even more excited and began raising her voice. Essentially, she was duped out of $1500 dollars(She made it clear numerous times it was 1500) because she trusted Kelley and had her signature on paper, just to find out Kelley threw that very contract away. This is the only reason why my review on the staff is low. The vast majority of the time, the staff is incredible. However, this experience I shared with everyone in the room, made me have a different opinion about Alden. I still cannot believe to this day, that something like this could happen. I was embarrassed sitting there, and I hope to God that lady was compensated in a way. I lost so much respect for Kelley that afternoon, and it is by far one of the most busch-league things I've ever encountered at a place of business.

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I Visited This Community

Alden is well kept and the campus is beautiful, including walking paths around campus. All activities are included unless off site with favorites being Bingo, cards and book club. Most activities are run by the perky activities staff with residents having a lot of input and some activities are even resident ran. Probably the best feature is the dining which is ran by an executive chef. Residents get to order off a daily menu, featuring specials each meal, and includes two soups of the day (another resident favorite). CVS is located practically on campus but there is nothing else within walking distance so residents do rely on outings to go shopping or other entertainment. Pets are allowed but residents are responsible for seeing they are taken care of if they are not able to.

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4 Reviews

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Costs for Alden Gardens of Waterford

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Amenities at Alden Gardens of Waterford

Property Info

Emergency Services: Less than 1 Mile

Shopping: Less than 1 Mile

Recreation: Less than 1 Mile

Minimum Age: 55

State License #: 44503

Private Units

Studio Apartments

1-Bedroom Units

2-Bedroom Units

Air Conditioning/Climate Control

Kitchenette

Emergency Call System

24-Hour Staffing

Employee Background Checks

Parking Provided

Beauty/Barber Shop

Library

Chapel Services

Computer Lab

Activities

Full-Time Activity Director

Social Events

Trips & Outings

Spiritual Activities

Live, On-site Entertainment

Monthly Birthday Parties w/Live Entertainment

Weekly Religious Services

Expressive Arts, Music & Sensory Programs

Amenities

Outside Patio/Gardens

Computer/Internet Access

Cable/Satellite TV

Pet Policy: Small pets allowed

Special Meals: Diabetic,Kosher,Low-salt,Gluten-free,Low-fat,Pureed,Renal,Vegetarian

Ice Cream Parlor

Restaurant-Style Dining

Soup & Salad Bar

Coffee, Fresh-Baked Cookies & Popcorn Available Daily

Services

Nurse Availability: Day On Site;Night On-Call

On-Site Medical Visits: Geriatric physician,Podiatrist,Speech Therapist,Occupational Therapist,Physical Therapist

Medication Management

Diabetes Care

Help with Activities of Daily Living

Transportation to Appointments

Other Transportation Provided

Guest Meals

Room Service

Housekeeping

On-Site Banking

On-Site Laundry

Passes to Rush-Copley's Health Plex

Hospice and Home Health Services Welcome

Additional Languages Spoken: Spanish, Tagalog

Description of Alden Gardens of Waterford

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With a central location in the heart of Aurora, Alden Gardens of Waterford provides caring and compassionate assisted living accommodations and services to seniors in the greater Chicago area. Our luxurious community offers easy access to nearby shops, restaurants, parks and Rush-Copley Medical Center, and is less than an hour outside of downtown Chicago.

Alden Gardens of Waterford is a part of The Alden Network. At Alden, we have been meeting the needs of seniors for more than three decades. Dedicated to quality and service, our communities offer a wide range of living options to best serve the people in our care.

Featured Amenities

Residents enjoy private apartment living with their choice of studio, one- and two-bedroom floor plans as well as our new luxury suites. Residences feature in-suite climate control, convenient kitchenettes and an emergency call system for added peace of mind. Housekeeping of all homes is included in the monthly rent.

When not enjoying a live performance from local musicians, playing a rousing game of Bingo or taking a trip to a nearby restaurant, seniors can spend their time enjoying our many on-site amenities. Our computer lab offers free wireless Internet while our large outdoor patio provides a great place to sit back and enjoy a frosty treat from our ice cream parlor.

Available Services

At Alden Gardens of Waterford, our professional staff are on-site and available 24 hours a day to provide assistance with life's daily activities, including managing medications and diabetes care. We also welcome residents to bring in their own third-party home health and hospice care services if needed.

To ensure our residents are enjoying as independent and healthy a life as possible, we provide on-site physical, occupational and speech therapy services. We also host regular on-site visits from geriatric physicians and podiatrists.

For caring and compassionate assisted living, look no further than Alden Gardens of Waterford.

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