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Alden Gardens of Waterford

(12)

1955 Randi Drive , Aurora, IL 60504

(855) 840-7257

Reviews of Alden Gardens of Waterford

| Reviewed by

I Visited This Community

My brother and I went to take a tour of the facilities, we were looking for a place for our parents. My brother got there early and noticed a woman sitting and began talking to her. She was hanging her head down and was sweating profusely. When asked if she was alright she told him that she had gone out for a walk and got lost. She was new to the area and one of the staff had told her that there were new flowers that had been planted and she should go out and take a look. They told her if she stayed on the sidewalks they would lead back to the front door. It was an extremely hot day (90+ and high humidity). Long story short, she got lost and found herself in a sub-division. Thankfully she knocked on a door where the owner called Alden and someone came and picked her up. She thought she had been gone around 2 hours. When we related the story to our tour guide her response was 'She was only gone about 45 minutes and doesn't know the area'. Needless to say our parents are at another assisted living venue.

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| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

Let me start off by saying this is a wonderful facility. The staff is amazing and caring, the food is delicious, and the atmosphere as a whole is incredibly welcoming. I've visited my grandmother at Gardens a number of times, and I'm always greeted with a smiling face at the front desk, and the residents always appear to be active. However, the last time I visited I was unfortunately at the lobby when I overheard something outrageous. As I was sitting with my grandmother, a lady came in asking to speak with Kelley. Anna, who is a receptionist, went to get Kelley from the back. I stopped focusing on their conversation, until I saw and heard the lady getting excited. What I heard next really upset me. The lady accused Kelley of signing an agreement that would allow the down payment to be refunded if her parent(s) chose to not live at Alden. Kelley than on to say that she threw away the contract that they signed regarding the down payment. In disbelief, the lady went on to get even more excited and began raising her voice. Essentially, she was duped out of $1500 dollars(She made it clear numerous times it was 1500) because she trusted Kelley and had her signature on paper, just to find out Kelley threw that very contract away. This is the only reason why my review on the staff is low. The vast majority of the time, the staff is incredible. However, this experience I shared with everyone in the room, made me have a different opinion about Alden. I still cannot believe to this day, that something like this could happen. I was embarrassed sitting there, and I hope to God that lady was compensated in a way. I lost so much respect for Kelley that afternoon, and it is by far one of the most busch-league things I've ever encountered at a place of business.

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I Visited This Community

Alden is well kept and the campus is beautiful, including walking paths around campus. All activities are included unless off site with favorites being Bingo, cards and book club. Most activities are run by the perky activities staff with residents having a lot of input and some activities are even resident ran. Probably the best feature is the dining which is ran by an executive chef. Residents get to order off a daily menu, featuring specials each meal, and includes two soups of the day (another resident favorite). CVS is located practically on campus but there is nothing else within walking distance so residents do rely on outings to go shopping or other entertainment. Pets are allowed but residents are responsible for seeing they are taken care of if they are not able to.

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12 Reviews & Ratings From Around the Web

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Costs for Alden Gardens of Waterford

Assisted Living Starting Cost per Month:

$ 4,800

Medicaid/Medicare Not Accepted

Amenities at Alden Gardens of Waterford

Property Info

Emergency Services: Less than 1 Mile

Shopping: Less than 1 Mile

Recreation: Less than 1 Mile

Minimum Age: 55

State License #: 44503

Private Units

Studio Apartments

1-Bedroom Units

2-Bedroom Units

Air Conditioning/Climate Control

Kitchenette

Emergency Call System

24-Hour Staffing

Employee Background Checks

Parking Provided

Beauty/Barber Shop

Library

Chapel Services

Computer Lab

Activities

Full-Time Activity Director

Social Events

Trips & Outings

Spiritual Activities

Live, On-site Entertainment

Monthly Birthday Parties w/Live Entertainment

Weekly Religious Services

Expressive Arts, Music & Sensory Programs

Amenities

Outside Patio/Gardens

Computer/Internet Access

Cable/Satellite TV

Pet Policy: Small pets allowed

Special Meals: Diabetic,Kosher,Low-salt,Gluten-free,Low-fat,Pureed,Renal,Vegetarian

Ice Cream Parlor

Restaurant-Style Dining

Soup & Salad Bar

Coffee, Fresh-Baked Cookies & Popcorn Available Daily

Services

Nurse Availability: Day On Site;Night On-Call

On-Site Medical Visits: Geriatric physician,Podiatrist,Speech Therapist,Occupational Therapist,Physical Therapist

Medication Management

Diabetes Care

Help with Activities of Daily Living

Transportation to Appointments

Other Transportation Provided

Guest Meals

Room Service

Housekeeping

On-Site Banking

On-Site Laundry

Passes to Rush-Copley's Health Plex

Hospice and Home Health Services Welcome

Additional Languages Spoken: Spanish, Tagalog

Tour Alden Gardens of Waterford

The best way to get to know a community is by scheduling a tour. See the facilities, meet the staff and residents, and get a feel first hand what it's like to live at Alden Gardens of Waterford .

Description of Alden Gardens of Waterford

From scheduled tours and day trips to cultural outings and afternoon socials, daily recreational activity and social programs offer something for everyone. Residents enjoy Bingo, Ice Cream Socials, Movie Night, Trivia of the Day, outings to the Morton Arboretum and many other programs. Performances by local choir groups and musicians are also scheduled throughout the year.

Amenities
  • Cable television
  • Free wireless Internet access (WiFi)
  • Computer Room
  • Bedside telephone with voicemail
  • Ice cream parlor
  • Hair salon
  • On-site banking
  • Daily recreational activities
  • Personalized laundry services
  • Restaurant-style fine dining with soup and salad bar

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