The Waterford at Hidden Lake
3100 Hidden Valley Drive, Canton, GA 30114
3100 Hidden Valley Drive, Canton, GA 30114
3.0 out of 5.0
When I walked in at The Waterford at Hidden Lake, everybody was very friendly. It was all wide open spaces, so that everybody could see everybody. There were no hidden corners. I liked the idea that it was open and you could see out the back. The back had these beautiful windows that overlooked the lake. It was a very welcoming atmosphere. The person that I spoke with was really good. Tanya answered every single question I had right way. I loved the way they had their lunch and supper menus on a chalkboard all laid out right there so everybody knows what they're getting. If it's something that they don’t like, they’ll just have to let them know ahead of time, and they’ll fix them something else. The place looked very clean and sanitary, and the windows were all washed. The seats and the tables were all clean with tablecloths on them.
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I would not recommend this facility. They have had issues with the management from the start. The caregivers are sometimes not given the proper training, but just thrown into the job. They are asked to do housekeeping, laundry, food service and thus not much time is left for the actual care of the residents. Resident care should be their primary focus! Sadly with poor management and lack of funding to hire separate staff for housekeeping and laundry, the residents are being neglected!
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This community was acquired by Capital Senior Living a couple of years ago and it has not prospered since. This community continues to struggle with care and staffing issues on a regular basis which is very unfortunate. There are not many senior living options in the area but for a peace of mind, I would travel out to seek another community before moving to this community. They just cannot seem to get past the many care challenges at this time.
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Relish in the rich history of Canton when taking up residence at The Waterford at Hidden Lake. Nestled in the foothills of the Blue Ridge Mountains, our assisted living and memory care community in Canton boasts a modern mountain lodge feel with custom décor, a private lake stocked with fish and easy access to hiking trails and apple picking. Cozy apartment homes with single and double floor plans provide plenty of features including an emergency response system with fire safety devices for peace of mind while also creating a warm environment with wall-to-wall carpet and two-inch blinds. The professional and compassionate team of caregivers enriches the lives of our residents by providing an environment that is physically, mentally, spiritually and emotionally stimulating. With support services available that include medication management and special nutritional counseling, residents can focus on enjoying a wealth of community amenities such as the activity center with a game area and grand piano for listening to or playing their favorite music. Our specialized memory care programming in a separate wing takes our services to the next level. With plenty of shopping, dining and entertainment around our Canton assisted living and memory care community, residents will find myriad recreational and social opportunities inside and outside.
Residents of The Waterford at Hidden Lake enjoy convenient services including cable TV access and thoughtful amenities such as spacious bathrooms with walk-in showers. While residents' private spaces are meant to be enjoyed, an abundance of community amenities await those who venture out for some quality socialization. Tastefully decorated common lounges feature custom, high-end décor for a sophisticated, modern lodge feel. A cozy fireplace complements that environment well. Residents can challenge a neighbor or friend to a board or card game in the activity center or chat about their favorite news, sports and entertainment programming while viewing shows on a big-screen TV. With music being a great stimulator for residents in our Memory Care wing, the community proudly features a grand piano.
With 24-hour staff members who are caring and professional, residents will enjoy peace of mind in case of an emergency. Care plans are tailored to individual needs, and all residents have their choice of home health agencies after deciding to reside in our community. Depending on the level of care needed, services range from medication management and escort and transfer assistance to bathing, dressing and grooming assistance. Staff in our separate Alzheimer's wing is trained to address the specialized needs of the memory care resident.