The Waterford at Creekside


9015 University Parkway , Pensacola, FL 32514

(855) 840-7257

Reviews of The Waterford at Creekside

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I Visited This Facility

I visited the Waterford at Creekside. The person in charge was a marketer, and not a medically trained person. We came away feeling it was overpriced, the dining area looked like a restaurant, but it was not fancy. It looked like people weren't watching TV, but it was on.

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I Am A Past Client Of This Provider

Awful quality of care, food, professionalism, and honesty. We were unhappy with the facility and the care, so we moved our loved one. We gave the facility the 30 day notice, but were charged for the even after the notice. Office staff was warned about the billing error but we couldn’t reach billing conveniently. There have been 3 directors in the 5 months that our loved one was a resident.

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I Am A Friend Or Relative Of A Current/Past Resident

The Waterford at Creekside was very homey and not really fancy. I liked the way the cottages were set up, and the staff members were super nice. I saw when they served the food, which looked wonderful. They serve the residents their meals in their cottages and not in the main dining hall, so it's almost like fixing your food at home. It's a memory care center for people with Alzheimer's and dementia.

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I Am A Friend Or Relative Of A Current/Past Resident

If you want your loved one clean, appropriately dressed, showered and treated with respect, look elsewhere.

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I Am A Friend Or Relative Of A Current/Past Resident

This is by far the best memory care facility that I have seen. My mother has been there for several months and the care is excellent. Each cottage (with about 15 residents) is based on the resident's level of cognition and need for assistance. Caregivers are uniformly patient, friendly and helpful. Clothes are washed daily, rooms kept clean, residents are dressed appropriately in a pleasant atmosphere. My mother does not want to be there and is not as well adjusted to the setting as most of the other residents, but it is by far the best situation for her care.

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I Am A Friend Or Relative Of A Current/Past Resident

My husband is in The Waterford at Creekside. The personnerl are great. It is not a huge institutional facility. It is a series of seven different cottages based upon that particular person’s need at the moment. The food is wonderful. Right now, he is in a semi-private room that really looks like a piece of home. Each building has its own kitchen. The meals are prepared in the central location and brought to the individual cottages. They very much monitor his health care and his well-being. I cannot say enough good things about it.

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I Visited This Community

We visited The Waterford. I thought it was an interesting concept in memory care, and they only showed us the first level of care. It was a little bit older, and the rooms were a little smaller. The staff seemed friendly. They had outings, games, and two attendants in each room who not only prepared the meals but provided the activities. They had a main building where they had programs for everybody in the cottages. Each cottage had an open kitchen, and the residents eat family-style at a table.

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22 Reviews & Ratings From Around the Web

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Costs for The Waterford at Creekside

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(855) 840-7257

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Amenities at The Waterford at Creekside

Property Info

Emergency Services: Less than 2 Miles

Shopping: Less than 1 Mile

Recreation: Less than 2 Miles

State License #: 9068

Private Units

Studio Apartments

Cottage-Style Homes

Air Conditioning/Climate Control

24-Hour Staffing

Peaceful Gardens

Cozy Rooms


Full-Time Activity Director

Trips to Local Parks

Scenic Drives

Fishing Trips

Lunch Excursions


Outside Patio/Gardens

Home-Cooked Meals


Medication Management

Help with Activities of Daily Living

Transportation to Appointments

Other Transportation Provided

Guest Meals


Ambulation and Escort Services

Rediscovery™ Memory Care Program

Tour The Waterford at Creekside

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Description of The Waterford at Creekside

Find the comfort and care you deserve at The Waterford at Creekside. The senior living community in Pensacola, FL provides residents with a positive, nurturing environment that encourages health and happiness while promoting companionship among residents and staff. Our goal is to enrich the lives of our residents by providing an environment that is physically, mentally, spiritually and emotionally stimulating. We offer a variety of benefits geared toward seniors with cognitive impairments, including music and memory services, pet therapy and aromatherapy. As Northwest Florida’s only all-Memory Care community, we provide a support group for families of residents as well as educational seminars that are open to the public. Apartments are divided between several cottages, allowing seniors to be grouped cognitively. Each is equipped with an array of thoughtful amenities, including emergency response systems, cable television access and wide entryways for easy wheelchair access. Seniors are encouraged to stroll our community’s beautifully landscaped courtyards or spend downtime in our lounge with big-screen TV or arts and crafts area. When residents want to shop for new clothes or enjoy an off-site meal, scheduled courtesy transportation is provided. At The Waterford at Creekside, residents have everything they need to enjoy a peaceful life free from the burdens and worries of solitary living.

Since 1990, Capital Senior Living has grown to become one of the largest senior living providers in the United States. With a goal of offering affordable housing and an enriched lifestyle to thousands of seniors, our dedicated team of professionals succeeds in providing quality care in each of our unique communities.