Brookdale Southside


9601 Southbrook Dr. , Jacksonville, FL 32256

(855) 840-7257

Reviews of Brookdale Southside

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

On January 7th the residents of Brookdale Southside were told the water supply would be turned off for construction activities on January 10, 2016 at 9:00PM. After the water supply was restored the residents were advised to boil their drinking and food prep water for a minimum of one minute prior to using. Brookdale Southside offered to sell bottled water to the residents for $12.00 but did not stipulate what size the container would be. The "all clear" to use water from the tap was given on January 14, 2015. My concerns are multiple: 1. This is a private paying community for senior living. Brookdale Southside has seniors in Independent living, assisted living and memory care. Independent living apartments have their own kitchens. 4 days without drinking water is a long time for this age group. 2. This is a community of many levels of understanding and ability to communicate. Not all residents are able to or do go to the mailroom on a daily basis to pick a paper notice from management. 3. $12.00 for water? I purchased my mother several 2.5 gallon jugs from Publix for $2.75 each. 4. This is a population at higher risk for complications from coliform exposure than the average population. 5. Since the water outage and ban on drinking the water was due to construction being performed by Brookdale, Brookdale should have provided the water free of charge to all residents. 6. The dining room used paper plates, plastic utensils and paper cups while the water was being tested for potability. I am sure this was thought to be a convenience for the residents but try cutting a institution cooked pork chop with a plastic knife. Shame on you Brookdale for not taking the needs of your residents into consideration in this construction. This was more than an inconvenience. It was disrespectful to your residents to charge them for water (which granted they did not have to buy from you at inflated prices but not all your residents drive or can carry boxes of water) and poor communication on your part to make sure all residents were taken care of.

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Provider Response

Thank you for sharing your concerns with us. Our team received your email over the weekend, and we would like to thank you for speaking with our Regional Vice President on Monday, January 18, 2016, about this matter.

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

They promise things but don't deliver. They lead you to believe you can get medical assistance in emeregency situations....had previously helped my mother get up after a minor fall and was provided first aid. We were told they had a nurse that could come check on her if she fell when we moved her in there 2 years ago. They have emergency pull cords in the apartments but recently when she fell again, NO ONE CAME! Now they are telling us that no one will come because it is independent living. They told her to call 911! Why do they have emergency pull cords if they aren't going to help my mother? The food is awful and they don't have enough staff it can take 1 and 1/2 hours to have dinner.They have a lot of staff turnover and that is their excuse for poor food service. There are several open positions, they say they are going to hire people but it doesn't happen. The services this past year have been disappearing.The number of activities weekly are minimal at best. Maintenance requests are ignored. This WAS a wonderful place 6 years ago for my aunt. I am looking for another facility....they are raising the prices AGAIN this time 5 and 1/2 percent. $4100 a month for minimal service, they should be reducing the price considering they aren't fully staffed and are not providing the services that they used to. I might as well move her to a regular apartment and have her eat out every night....it would be way cheaper. The only thing this place has that is good is the friends she has made. VERY DISAPPOINTING!

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I Visited This Community

Facility is a little on the expensive side compared to other local facilities. The facility can become overwhelming for those residents with dementia, because there are a lot of rooms and it may be difficult for residents to navigate through. The facility is also extremely short-staffed. There were not enough staff members attending to each individual resident. Staff members sometimes did the bare minimum or simply were looking to punch in and punch out. The menu options are also not very appetizing or appealing. There isn't much of a variety present and not enough healthy options.

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Amenities at Brookdale Southside

Property Info

Emergency Services: Less than 5 Miles

Shopping: Less than 4 Miles

Recreation: Less than 1 Mile

Minimum Age: 62

Number of Units: 298

State License #: 7464

Studio Apartments

1-Bedroom Units

2-Bedroom Units

Air Conditioning/Climate Control

Washer/Dryer in Apt

Full Kitchen

Emergency Call System

24-Hour Staffing

Fitness Room/Gym

Beauty/Barber Shop

Villa-style Homes

Library with High-Speed Internet

Arts and Crafts Room, Billiards and Game Lounge

Fishing Lake with Pier, Swimming Pool


Full-Time Activity Director

Resident Clubs, Parties and Socials

Religious Activities and Services

Live Music and Entertainment

Tai Chi, Fitness and Exercise Programs


Outside Patio/Gardens

Computer/Internet Access

Private Dining Room

Heating Swimming Pool

Restaurant-style Dining


Medication Management

Help with Activities of Daily Living

Transportation to Appointments

Other Transportation Provided


Ambulation & Escort Services

Wellness Clinic

On-site Pharmacy

On-site Massage Therapy

Optimum Life® by Brookdale

Free Wi-Fi

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Description of Brookdale Southside

Brookdale Southside provides a full range of choices for today's seniors. Choosing a senior living community represents a lifestyle choice and we understand that our residents are choosing much more than a comfortable living environment to call home. Brookdale Living's Jacksonville, Fl community delivers Inspired Independent Living, with the promise of Exceptional Experiences Everyday. In choosing this community, our residents have made a conscious lifestyle decision designed to deliver enhanced opportunities for pursuing health and life fulfillment through the exceptional independent and assisted living services, amenities, and opportunities we offer. And, the residents at Brookdale Southside can rest assured that as their needs change, we provide a variety of ancillary services and a Personalized Assisted Living environment that encourages residents to continue to live as they please while respecting individual preferences.

Optimum Life® and Celebrations provide an all-encompassing way of life that touches the lives of the residents of this independent and assisted living community, their families, and associates alike. Optimum Life® is a journey of self-discovery including services, features, and benefits that allow each resident to pursue their peak level of health, wholeness and fulfillment while balancing six key dimensions of personal wellness: emotional, intellectual, physical, social, spiritual and purposeful. As part of Optimum Life®, the mission of Brookdale Southside is to encourage our independent and assisted living residents to celebrate life each day. Inspired dining and vibrant lifestyle activities come together in our Celebrations program filling the monthly calendar at Brookdale Living's Jacksonville, Fl community with themed experiences, special events, and group activities that highlight different cultures and cuisines in a common venue of camaraderie.

Our Clare Bridge Place program serves those with Alzheimer’s disease and other forms of dementia. Each day, we promise to work to deliver Daily Moments of Success for each resident. The Clare Bridge Daily Path provides structure and activities each day designed to meet specific needs of those with dementia, while the Clare Bridge Dining Program, designed by a gerontologist and registered dietitian, helps residents in need of Alzheimer’s care retain the ability to enjoy and master the daily dining experience.