Lantern Crest Senior Living
11010 Sunset Trail, Santee, CA 92071
11010 Sunset Trail, Santee, CA 92071
3.8 out of 5.0
Lantern Crest was a nice place. They are currently remodeling and building new buildings, and they had a lot of amenities that would appeal to those who have higher functioning dementia. They had a lot of music, creative classes, outdoor gardening in one of their courtyards, interactive stuff like community-done jigsaw puzzles, arranged outings to a park or a walking club. The staff I interacted with was very pleasant. The rooms were adequate for what you need and want, but they weren't large or very spacious, unless you wanted to pay and arm and a leg. They did have a great dining room with a great balcony, and a barbeque that they fire up every day so you could have freshly-grilled food out on the deck with a good view. They have a nice food prep and good selection of food as well.
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I really like Lantern Crest. The staff is very friendly and I always feel like they care about my grandmother as much as I do. Things aren't always perfect, but if something goes wrong they are easy to talk to and work to get it fixed. I really like how busy my grandmother is and how happy she is.
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Lantern Crest Senior Living has its pros and its cons. The pros of this facility are that it is very modern and updated with plenty of great features and amenities. Lantern Crest Senior Living has plenty of regularly hosted activities and a good amount of amenities. While Lantern Crest Senior Living is a good facility overall, it falls short in the area of management. Though the staff is competent, they seem overworked.
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This community stands out from the rest. They provide superior personalized care and are focused on total customer satisfaction. Thank you Lantern Crest...
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My grandma, who is in her 90s, moved into this place when it opened in June 2012. We have consistently experienced problems with her meds, which aren't too involved, being given at the wrong time, not at all, or incompletely. The place is understaffed and several times she wasn't even taken to her meals because they were too busy to get her. We know other residents who moved out because their meds were goofed up repeatedly and they had lost confidence in the staff. Another moved because she couldn't stomach the food. They're on their third chef here and he's no better than the other two. Tonight I ordered a BLT sandwich for my grandma's dinner, with crispy bacon. I was surprised to find the bacon actually crispy, but then disappointed when I discovered they had precooked the bacon, frozen it, then microwaved it for her sandwich. The bacon was fully cooked but still partly frozen. A couple weeks ago I ran into a resident in the hall in her wheelchair, with her lap full of yogurt, granola bars and other snacks from the bistro room. When I asked how she was she snapped at me that she was starving. It's hard to fill up on meals here when the food is so unappetizing. Many residents' families bring in food to compensate for the problem. Also, we have complained many times about the understaffing issue and we just get lip service. They have as much help as they did when the place opened and only a few people lived here. Caregivers arrive in a sweat when it's time to bathe my grandma because they literally race from room to room for fear of being written up for not staying on schedule. All they care about is saving every nickel they can, all at the expense of the care and comfort of residents. If my grandma were not in her 90s we would probably move her, but as it is we're at the mercy of Lantern Crest. They call it luxury assisted living here, but it's a joke. What makes the place tolerable is some of the very nice people who work here, unfortunately none of them are in positions of authority. Beware.
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Lantern Crest strives each and everyday to ensure our residents and their family members have a wonderful experience living with us. That being said we are not infallible and can make mistakes. Our goal is to learn from them and grow to be a better community. Lantern Crest serves residents from all walks of life and it is an extremely difficult task on a daily basis to satisfy everyone 100% of the time. We believe sometimes the most difficult area is dining. Our residents eat with us 3 times a day 365 days a year. I would love to say every meal is fabulous and every resident leaves everytime satisfied but that is not true. We host monthly "Chat with the Chef" meetings where our residents and their families can voice any concerns and make suggestions for our upcoming menus. We also have a comment card on each table to allow our residents to leave a comment,complaint or suggestion at any time. Our Food Service Director is attentive and follows through on compliments,complaints and suggestions. We do not pre-cook bacon, freeze it and reheat it in a moicrowave. We don't have a microwave in our kitchen. We believe our staffing ratios are adaquate and have increased our staff in all areas tremendously since we opended our doors in June 2012. Our staff works very hard and may have a day where they are required to intervene in emergencies and special requests from our residents. This can result in a more hectic day and require more from our staff. We appreciate all the work they do and are dilligent in ensuring they have all the tools necessary to get the job done. Lantern Crest is not about nickel and diming our residents and respect that our residents have worked their entire lives to save for their retirement. We are advocates for our seniors and want to be a resource to all seniors and their families in the Santee area. We encourage you to visit Lantern Crest anytime and enjoy a meal on us. You will then have the opportunity to talk with our residents who believe Lantern Crest is a great place to live.
Newly built in 2012, Lantern Crest Senior Living is centrally located in San Diego County close to local shopping spots, dining destinations and area parks. Providing a range of retirement living options, we invite seniors interested in enjoying their lives to the fullest to consider joining our big family.
During their stay, seniors at our community reside in one of our cozy studio or one-bedroom apartments. Available in a variety of floor plans, each unit comes standard with a private bath, emergency call system and individually controlled thermostat.
When not enjoying the comfort of their relaxing accommodations, residents can be found working on a personal project in our arts and crafts room, and sharing a tasty beverage with friends in the bistro. Our library is a great spot to relax with a good book.
To help guarantee accommodations stay feeling clean and fresh, we provide weekly linen and housekeeping services for all accommodations. Personal laundry services are also provided.
When a resident needs a little extra help completing everyday tasks, our staff members are available around the clock to lend a helping hand. This includes assistance with medication management, personal hygiene, dressing and ambulation. For our residents who face the challenge of Alzheimer's or another form of dementia, we provide specially tailored services through our Generations Memory Care program.
With a brand-new location and a package of services to match, Lantern Crest Senior Living offers the best in retirement options for Santee seniors.