Brookdale Carmel Valley
13101 Hartfield Avenue , San Diego, CA 92130
13101 Hartfield Avenue , San Diego, CA 92130
2.0 out of 5.0
Frustrating to deal with the admin responsible for the staff's training, to find out details of Brookdale's costs of services in general. Not enough caregivers and inconsistent care. Response time to pendant frighteningly slow. Seems like a disconnect between the staff and the people who oversee them. Hard to get a straight answer from the people in charge. P/T care was outstanding. Patient management in SNF side a bit ragged, but the therapy was excellent. Hated to see the resident move back to A/L with home health. Care reviews happen after complaints, with steep cost increases. Feels like penalized for speaking up. Indifference when comment on increase. Food is constantly complained about by residents. Menu appears pretty boring, food is passable, but the overall cost would lead one to expect a higher standard. Outings seem regular and varied. Residents who can't self ambulate aren't taken outside (ever) in spite of nice grounds. Beauty salon well run but limited with one employee. Marginal incontinence attention. Laundry services OK (standard problems of losing clothes if not clearly labeled or not).
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Located within one mile of Bank of America, the Coffee Bean and Tea Leaf, Wells Fargo Bank, and Torrey Highlands Park, this facility is within walking distance to many businesses and recreational outings. The facility is clean and well maintained. A few areas in the facility are a bit dated, and the décor is average. The facility is open, but during my visit, there was not a lot of sunlight coming in certain areas. Still, the facility is functional. The services include physical and occupational therapy, activities that include off site events, salon services, spiritual services, and housekeeping. This facility provides skilled nursing and assisted living services which allow residents who improve or need various services to receive them under one roof. This facility is moderately priced, and they do not accept Medicaid/Medicare. Also, if my loved one was here I would occasionally go to their therapy sessions with them to document their progress.
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The food is very starchy. The cereal is made with water and the residents are given artificial cream to pour over the thick gooey mess that they call cereal. There are no fresh fruits or vegetables. The food is salty and there is greasy bacon and sausage at breakfast, There is no whole wheat bread. It takes forever to get help when a resident presses the button for help. There can are too few certified nursing aides and they have to many patients to care for. Substandard care is provided. My biggest complaint is with the physical and occupational therapists. They aren't concerned about the patients. They talk and joke among themselves. They make no effort to encourage the patient to try the exercises to get better. They are the worst and should all be fired. I reported Emeritus, Carmel Valley, to the 5 agencies listed in the UT San Diego Sept.8, 2013 news article on the abuses of nursing homes.
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Brookdale Carmel Valley (formerly Emeritus at Carmel Valley) offers a homelike setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Brookdale Carmel Valley is a part of Brookdale, a company that helps residents and family members create senior living solutions that enrich their lives through passion, courage and partnership so they can get the most out of “All the Places Life Can Go.” Brookdale has been providing the very best in senior living solutions since 1978.
Our peaceful setting, restaurant-style dining experience, activities and beautiful surroundings combine to create a wonderful living environment every day. Our genuine, caring staff, home-style meals and daily activities add to our residents' living experience. They will tell you they appreciate all the options while living at Brookdale Carmel Valley.
Our staff prides itself on respecting the privacy and individuality of our residents, while at the same time, creating a real sense of community. You can maintain the same independent lifestyle you have always enjoyed, plus have the opportunity to connect with your peers, participate in activities and even form new friendships for a lifetime.
Our customized Service Care Plan offers just the right complement of additional services, from assistance with medication to daily help with bathing, dressing, grooming and ambulation. Our tiered levels of service ensure that you are only paying for the services that you need.
The sense of community is all around you when you become part of our family at Brookdale Carmel Valley. Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
Our Family is Committed to Yours.