The Oaks, A Merrill Gardens Community


3675 South Rome St. , Gilbert, AZ 85297

(855) 840-7257

Reviews of The Oaks, A Merrill Gardens Community

| Reviewed by

I Am A Friend Or Relative Of A Current/Past Resident

Administration is not helpful and they have violated my mother's Resident's Rights mutliple times. They will not provide her charts to me despite my written request following their handbook. I was told because the Director is sick despite the Garden House Director, regional nurse and VP were all included on the email. I am her POA. I hired a nursing consultant and provided written authorization for all records to be provided to her and the General Manager refused to provide my mom's charts and is refusing to give them to me. There were unauthorized medication changes and was a struggle to get them back per her doctors order. It took almost a month to get her care plan, despite my multiple requests. This is to be reviewed and signed within 14 days if changes.

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Provider Response

Thank you for sharing this feedback. We would like to address your concerns if you are willing to reach out to us. Please contact our Vice President of Operations at [email protected]

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I Visited This Facility

I didn't particularly care for The Oaks because the rooms were rather small. I didn't particularly care for the setup there. The staff was great. They welcomed me and they walked me around the whole facility. They've got different sections in the place. One of the sections was the Alzheimer's ward, which was locked up. They walked me through it and I wasn't too keen on that part. I saw the single bedrooms. It was a newer place, but the rooms were very small. They also had shared bathrooms. In other words, two rooms would have an adjoining bathroom, so you would share it. I wasn't too keen on that.

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I Am A Friend Or Relative Of A Current/Past Resident

My mother has moved into The Oaks. We definitely like it, it's a nice place. Everyone was incredibly friendly. There are definitely good staff members who are exceptionally professional at what they do, and there are also staff members who should not to be there. In general though, the staff is very good and very attentive. She has been sick a fair amount, so she's doing a few things here and there. She is playing cards, getting her nails done, and things of that nature, but she's not real active. I've only had one meal there and it was fine. She likes the food, and I haven't heard her complain at all about it. I haven't had the opportunity to see all of the other activities just because she's been sick.

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I Visited This Facility

Our experience with The Oaks has been very good. My mother will move in the end of this month, and I've visited twice. It had a very good atmosphere, and there seemed to be a lot of attention given to the residents. The rooms were excellent. She's going to be in the memory care part of this community, so she won't have a kitchenette or anything like that. She will have a refrigerator and a microwave oven, which we will provide. There was a calendar of activities that they provided us, and it seemed like they stay pretty active. It seemed like there's quite a few things going on to keep them occupied and at least keep some of their brain activity going. They even have a mini garden where they can grow plants and vegetables, which is something that keeps them active. We also met the person that's in charge of making sure that that facility is clean too. They were actively pursuing our business. The person that we met also communicated through emails. The other thing that convinced us was the fact that they were more price-competitive than the other place. The assisted living side had anytime dining; it was from 7:00 in the morning to 7:00 at night, which is nice because not everybody is hungry at the same time. In the memory care, they're more regimented, and they are reminded that breakfast, lunch and dinner are being served.

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I Visited This Facility

The Oaks didn't have a swimming pool or a gym, and they're out in the middle of nowhere. It’s sort of like in a farmland, a funny location. It was actually very nice, but I'd never move there. The staff was excellent and the girl who gave us the tour was outstanding. The rooms were OK.

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I Visited This Community

The Oaks is a new, beautiful community. It is very spacious with all upgraded features. There is plenty of room for special occasions to be held in major dining and living rooms. This community is in a very nice part of town, next to the a hospital, with easy access to major freeways. The staff is very friendly and makes everyone feel very comfortable.

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Costs for The Oaks, A Merrill Gardens Community

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Amenities at The Oaks, A Merrill Gardens Community

Property Info

State License #: AL10081C

Studio Apartments

1-Bedroom Units

2-Bedroom Units

Air Conditioning/Climate Control


Emergency Call System

24-Hour Staffing

Parking Provided

Fitness Room/Gym

Beauty/Barber Shop


Walking Paths

Comfortable Gathering Areas


Full-Time Activity Director

Social Events

Trips & Outings

Spiritual Activities

Exercise Classes

Live, On-site Entertainment

Educational Opportunities


Outside Patio/Gardens

Dedicated Concierge

Anytime Dining


Medication Management

Help with Activities of Daily Living

Transportation to Appointments

Other Transportation Provided


Description of The Oaks, A Merrill Gardens Community

The Oaks, A Merrill Gardens Community, is a beautiful, new assisted living and memory care community nestled in the southeast valley of the Phoenix metropolitan area. Locals refer to it as the “Valley of the Sun” for good reason, as it boasts a whopping 310 days of sunshine a year, so you can leave your rainy-day blues behind. Numerous state-of-the-art medical facilities are nearby, and there are shopping venues at close hand, such as the shops at SanTan Village.

The Oaks, A Merrill Gardens Community, is owned and operated by Merrill Gardens, a family company that has been committed to providing an alternative to traditional retirement housing since 1993. As a resident-focused company, we strive to provide the best in retirement community living by supporting independence, individuality, privacy and the decision-making abilities of our residents.

Featured Amenities

There is never a shortage of fun things to do at The Oaks, A Merrill Gardens Community. Residents enjoy trips and outings every week, such as visits to the Big League Dreams Sports Park or to the Riparian Institute, a 100-acre wetland in Gilbert where residents can reconnect with nature. Everyone here enjoys three nutritious, homemade meals daily, including a variety of menu options.

Our thoughtfully designed community is designed with wide, accessible hallways, as well as large windows that let in the ample sunny Arizona light. Our inviting common areas allow for friends to socialize or simply relax with a book. We offer a variety of floor plans to suit the needs of each resident and numerous safety features, such as walk-in showers and grab-bars.

Available Services

We have designed our assisted living program for those who need help with daily activities, but want to maintain their independence. You can live in comfort and let us tailor a care plan that helps to monitor health care conditions and assist with medications or tasks such as bathing and dressing. With 24-hour staffing, you can rest assured that you will always have a caring hand when you need it.

For those who have a loved one in need of memory care, we provide a nurturing environment with familiar items that help put residents at ease. Our specially trained staff delivers a comprehensive wellness program involving nutritious meals and activities that encourage physical health, and social stimulation that enables your loved one to thrive.

Come to The Oaks, A Merrill Gardens Community, where you will find warm and compassionate care in a sun-filled community.