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Encanto Palms Assisted Living

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3901 West Encanto Blvd. , Phoenix, AZ 85009

(855) 840-7257

Reviews of Encanto Palms Assisted Living

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Encanto Palms is an Assisted Living facility in Phoenix. Although the majority of residents are AL, they also offer respite care and hospice services. Another factor that sets Encanto Palms apart from other assisted living facilities is that they specialize in caring for residents with behavioral problems who cannot function accordingly in a standard assisted living community. For this reason, I would strongly caution the placement of residents who do not have behavioral health issues and who could easily maintain a functional life within a standard AL facility only because with behavioral issues can often come risky and/or bothersome situations such as violent outbursts, tantrums, odd behavior, etc. which can lead to uncomfortable, possibly even dangerous situations for those residents who do not have similar behavioral issues. While the staff members are trained in interacting with and caring for residents with behavior issues and I have seen how quickly they are able to calm residents and diffuse escalating situations, however, they cannot be everywhere at once and sometimes it takes minutes to for them to respond to a situation and within those minutes, anything could happen. I know that while the facility is well ran, clean, and offers adequate care – I don’t believe I would ever feel comfortable placing my loved ones in the facility UNLESS they had behavioral issues.

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Property Info

State License #: AL8830C

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Description of Encanto Palms Assisted Living

Encanto Palms Behavioral Health Assisted Living facility provides a continuum of care for individuals that require low to moderate support for their mental health needs as well as a dementia memory care unit. With 3 separate units, Encanto Palms is equipped to handle residents who need a secured setting for added safety and security to prevent wandering or elopement type behaviors. Psychiatric and Medical providers come to the facility on a weekly basis to manage and evaluate residents on a consistent basis. The staff is also supported by a Behavioral Health Clinical Director to provide individualized care plans and interventions and trainings specific to each resident.

The Mirage Unit is designed for residents with a combination of dementia and a psychiatric diagnosis. Caregivers are trained in handling the behaviors and symptoms that accompany such diagnosis such as: wandering, pacing, refusing or combativeness with care, verbally abusive, or difficulty with redirection. The Sahara Unit is intended for residents with a psychiatric diagnosis that require a secured setting and added behavioral health care. These residents may present as elopement or AWOL risk, verbal abuse, make repetitive statements or behaviors, non-compliance with care and other moderate behaviors. The third unit is named Oasis which is unique because it is an unsecured behaviorally supported unit. These residents are not elopement risks but may still present with similar symptoms as the Sahara unit.

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