Brookdale East Arbor
6060 East Arbor Avenue, Mesa, AZ 85206
6060 East Arbor Avenue, Mesa, AZ 85206
1.67 out of 5.0
Overall it's a small community, looks nice from the outside and somewhat nice in the inside we've had a lot of issues with bugs in my grandmother bedroom that keeps coming back every time. The meals look decent but don't taste very good, the meals seem to have a set routine it never seems to be something different. Management has been a real upside down for a few months now, they don't seem to be as caring as they are well trying to get someone moved in. My grandmother has been having issues since she moved in there's a caregiver that keeps treated her wrong. My grandmother has stated that the caregiver is always getting mad at her telling her that she can wait to go to the bathroom because she's busy everytime my grandmother needs help they ignore her call for about an hour never seems to respond like they should. She has spoken to the nurse about her situation and the nurse never show emphany or fix the problem because it's been months and she is still going thru the same problem we've set things up to have proof nexts time. We are in the process of filing a complaint with cooperate.
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Betty in sales was the most uncaring and worst sales advisor I have encountered. This is a very difficult time dealing with both of my parents in poor health at the same time. She only cared about how much money they were able to spend and a "very important" phone call that she left the room to take and when returning laughed and said oh I am buying a new house. She then took us to another community. After about 10 minutes of her being in a closed door office she had us sit down in another office and she said " so what do you think"? We had not seen anything and the smell was so bad I was gagging. Betty needs to take Sales 101 course and also be more focused on Client and their needs. My parents have enough money and I would never place them in any environment where I was treated so poorly. I guess I am not looking for sterling but rather platinum!
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We deeply regret that we were unable to meet your expectations. We want to thank you for your feedback and please know it will be reviewed and used to better serve our residents and their families in the future.
I have recently had a client at this property. The care has been inconsistent and the activities minimal. The food is average. The caregivers are kind and caring, but their supervisor often does not know what is going on with the residents.
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Brookdale East Arbor (formerly known as Sterling House of Mesa) provides personalized assisted living services for Arizona seniors in an intimate environment. Our staff strive to provide residents with compassionate care by taking the time to learn about their life stories, families, friends and interests. We aim to provide opportunities for seniors to be as independent as possible and continue to make meaningful contributions to each other and the community.
Brookdale East Arbor is a Brookdale community. Brookdale is one of the nation's largest owners and operators of senior living communities and has been helping seniors achieve a high quality of life since 1978. We are dedicated to providing quality and service excellence throughout our more than 565 communities.
Our community is located in a homelike single story building, and we offer private studio and one-bedroom apartments in a choice of floor plans. Units come complete with full carpeting, private baths featuring no-slip surfaces and safety bars, kitchenettes and basic cable.
Seniors enjoy restaurant-style dining our community dining room with a rotating selection of freshly-prepared meals served three times daily. For a cool treat on those warm desert days, visit our popular ice cream parlor and choose from a selection of frozen goodies.
At Brookdale East Arbor, we understand that furry friends can be as important as family, so we lovingly welcome pets at our community.
Trained staff are available to provide individualized services 24 hours a day. Doctors and nurses also routinely visit to check on the health and well-being of our residents.
In-home assistance with showering, clothing selection, dressing, grooming, hygiene, mobility and dining is provided as required, as is weekly housekeeping, maintenance and laundry services.
Fees are individually determined based on need, and service plans are regularly reviewed to ensure that each resident's needs are met.
Brookdale East Arbor provides the ideal location for seniors who want to continue to pursue their interests while receiving individually-tailored care to fulfill their needs.