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We're not happy with Parker Senior Living by MorningStar. The care has gone down. My aunt is clean and seems OK, but she's been a little more agitated these past few months because there's changes in personnel there. Within the first two weeks of her being there, her jewelry stolen, but we thought it was better for her to keep her there. The care for the first year and a half was pretty good, the food was good, and the surroundings were good. On the memory care side, they're not offered choices on the menu. They can have the three basic staples and then the main course. Her level of care is declining, and she would eventually need more care. If I had other family members, I would not put them in this place and it's because of their turnover of help. They need a better hiring process for their staff because their staff is substandard.
Thank you very much for sharing your feedback on behalf of your aunt. I would like to apologize for the challenges you have stated, and reassure you it's our utmost goal to deliver service excellence. We take great pride in providing outstanding care and experiences to our residents at Parker. I would appreciate the opportunity to discuss your experience in more detail, and I welcome you to call me.
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