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Highline Place Memory Care

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I Am A Friend Or Relative Of A Current/Past Resident

We had a family member at HP for several months. They ALWAYS received excellent care. The care providers and staff take time to know each resident personally and are prompt, cheerful and very patient. Activities are well managed and geared to each individual. There was never a problem with cleanliness and the food service is outstanding. On many occasions I believe the care givers went over and beyond the call of duty to provide loving and compassionate care. It takes special people to provide memory care and HP has some of the best.I would not hesitate to use their services again.

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Highline Place Memory Care

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I Visited This Community

Looks good on the surface however. The place is not clean and the employees are not taking proper care of the residents. I asked and was told that ratio was 11 residents to 1 caregiver. It will leave the family member uncared for and in danger.

Was review this helpful? 10 PEOPLE HAVE FOUND THIS HELPFUL
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Provider Response

We are very sorry to read about this experience and send our sincere apologies. As the Executive Director of Highline Place I make the commitment to all our families and visitors that we are open to all comments, anytime. I always appreciate the opportunity to make improvements. I would appreciate knowing more about this encounter as it is not representative of our standards and practices. This would allow us the opportunity to make sure every experience is positive for everyone. We as a staff will work toward making any necessary improvements. Bill Boles Executive Director Highline Place

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