I Am A Friend Or Relative Of A Current/Past Resident
We had a family member at HP for several months. They ALWAYS received excellent care. The care providers and staff take time to know each resident personally and are prompt, cheerful and very patient. Activities are well managed and geared to each individual. There was never a problem with cleanliness and the food service is outstanding. On many occasions I believe the care givers went over and beyond the call of duty to provide loving and compassionate care. It takes special people to provide memory care and HP has some of the best.I would not hesitate to use their services again.
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I Visited This Community
Looks good on the surface however. The place is not clean and the employees are not taking proper care of the residents. I asked and was told that ratio was 11 residents to 1 caregiver. It will leave the family member uncared for and in danger.
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We are very sorry to read about this experience and send our sincere apologies. As the Executive Director of Highline Place I make the commitment to all our families and visitors that we are open to all comments, anytime. I always appreciate the opportunity to make improvements. I would appreciate knowing more about this encounter as it is not representative of our standards and practices. This would allow us the opportunity to make sure every experience is positive for everyone. We as a staff will work toward making any necessary improvements.
Description of Highline Place Memory Care
Resident-centered care is the mission of Highline Place, where seniors receive quality memory care in a nurturing and enriching community. To provide the best experience for our residents, we learn their stories so we can create customized activities that appeal to their interests, and even prepare meals that will make them feel right at home.
Highline Place managed by Anthem Memory Care. By specializing in providing care for seniors afflicted with Alzheimer's and dementia, Anthem Memory Care communities address the needs of each resident to ensure the best possible quality of life.
Each resident has a private apartment suite that has an option of a private or shared bathroom. Outside each suite is a memory box that serves as a memory aid and encourages a sharing of personal histories amongst residents and staff. For a sense of safety and security, there is an emergency call system in each suite and trained staff on-site twenty-four hours a day.
Our interior and exterior courtyards have walking paths so residents can enjoy nature and explore in a safe and secure environment. We also have several gathering areas - living, television and media rooms - where residents can visit with family or enjoy activities with other residents. Socializing continues over delicious, nutritious meals served in elegant community dining rooms.
Each resident receives an individual service plan upon joining our community. This means that we create customized activities and meals that are designed to enrich your loved one's experience. Residents can participate in music and pet therapy, gardening, exercise classes, and a variety of other activities designed to encourage socializing and create new connections.
We provide assistance with activities of daily living including dressing, grooming and bathing, along with medication management. An on-site clinician office means residents don't have to travel for doctor appointments.
When your loved one requires memory care, consider Highline Place where we pride ourselves on providing resident-centered care set in an enriching community.