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Sunrise of Pinehurst

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I Visited This Facility

I didn't like Sunrise of Pinehurst. When I walked in, it smelled like urine. The rooms were OK, but they were not really as advertised in my opinion. What they consider a one-bedroom is really just in a C shape. It's one giant room that's separated by a bathroom. They have the same kind of amenities that most places have. They have some activity rooms and a cafe.

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Sunrise of Pinehurst

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I Am A Friend Or Relative Of A Current/Past Resident

I gave this facility an excellent rating shortly after I had moved my wife there. Then I discovered that they engage in what I would characterize as "bait and switch" tactics. The monthly fee depends on what "level of care" they judge she is in. These include "Basic", "Plus", "Plus Plus" and "Enhanced". Initially they placed her in "Basic" to keep costs at the lowest level and to help ensure I enrolled her. As soon as she moved in they said that the Basic level was a "mistake" (theirs, not mine) and they moved her to the "Plus" level, at a considerable increase in cost. Then 2 months later they moved her to "Plus Plus", without any written documentation to support this change. This would require me paying over $100,000 per year. My wife requires about the same level of care as when she moved in. I spoke to the executive director and she refused any adjustment, shrugging her shoulders when I told her I was going to be forced to move her to another facility. They decide and you have no recourse. I am removing her from this facility after the required 30 day notice. I would caution anyone considering this facility as I have heard from others that they did this to them also.

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Provider Response

Please know that we take all concerns seriously and would like to learn more about your experience at Sunrise. Please email Information (at) SunriseSeniorLiving(dot) com with further details so we may follow up. Thank you, Sunrise team

Sunrise of Pinehurst

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I Visited This Community

Sunrise at Pinehurst is dedicated towards meeting the needs of residents who need assisted living, Alzheimer's and hospice care. They also provide a host of amenities and programs. The most notable include: special dinning programs, indoor / outdoor walking paths, free Wifi / high speed Internet, a cafe, library, bistro, TV lounge, movie room, complimentary transportation, full tubs and pets are accepted.

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