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Town and Country Manor was welcoming and very clean. It didn't have that institutional smell. The people who took care of my relative called her by name, and when you would ask them where she was, the would answer you right away. They have a personal approach. When we were visiting they gave us space and didn't hover.
Town & Country Manor is good. My cousin is happy there in her own apartment. However, she complains about the staff not coming to help her as quickly as she wanted.
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