Assisted Living Community in San Diego County, California

Phyl M.

What I like the most about GlenBrook is the great help, the friendly and helpful staff. The food is delivered to my room and I like that. The rooms are very good and kept very clean. The activities are excellent, the Activities Director, Lorena, has the BEST Programs for Residents.

LisaL

The rooms are clean and well cared for. The skilled nursing wing looks more like a hotel facility and most of all there is no medical facility smell . The food is better than expected with many choices. The kitchen staff will go out of their way to find something the resident would like to eat. There are activities through out the day to stimulate the residents. As for the care providers I can't praise them enough. They know their residents and try very hard to accommodate all their needs. The positive attitude is remarkable considering how hard their job is. The Assisted living wing is just as phenomenal. The food is great with many choices, and again the staff will go out of their way to find something the resident would like . The caregivers are positive, and patient. The nursing staff and caregivers are exceptional. If you can get a bed in this facility for your family member, grab it!!!

Kirsten Luise

My Mom was here for skilled nursing and rehab for almost a week post ankle surgery. She was miserable the whole time and asked me to transfer her to another facility within a couple days. When she saw the staff she loved them. They are very nice people but very understaffed and maybe not organized with their duties because it was her attention to care that suffered. On one day I visited I had to clean feces off her foot and she had feces left on her casted foot the entire time she stayed there. The food was terrible. They did not clean and my my Mom asked me to bring disinfectant wipes. Her hearing aids were lost while she was there. A search was done of the room, bed and her things. My Mom was an RN in the Navy, Skilled Nursing and Community Health. She knows busy and is very tolerant but even she was scared to death shecwas going to get an infection there. She hardly ate unless we brought food to her. The heat was unbearable since it could not be regulated in the room. She incoherent, confused and excessively sleepy at times to our concern and to the point that she called her Dr. to see if she might be suffering short term memory loss. Come to find out from the new facility on the first day she arrived, her blood pressure was extremely low and her medications needed to be altered right away. I thought the staff was pleasant but not present for the patients essential care and health.

Gary Colborn

This is more of a,suggestion than a review, I was a patient there for 35 days, I noticed that the Nursing is overworked,, I had to receive IV antibiotics, and only a RN can administer it, and there is,only one RN on duty at a,time so when there are multiple IVs to be administered he or she has to run around to administer them on schedule, I was on one side of building and the other two were on the other side, when the alarm went off shehe had,to run around to correct and reset it, they should put all the IVs in same room or rooms on the same side making it easier for the nurses to administer them. Also instead of assigning CNAs rooms have them work together if your not with a,patient answer the next call button, take care of all the patients in need, That way the patients will be taken care of and each Aide won\'t be stressed out,

Don

We toured this place back in 2017 and decided it was not the right place for my father. He DIED in 2020 and we are still getting emails from their marketing people EVEN AFTER telling them multiple times that he is dead. Gives you a good idea how poorly this organization must be run and what their priorities are...money.

John

We liked it, it seemed like the care was really good, and it's in my brother's budget. The rooms were a good size, the staff seemed nice, and it was really clean. One thing we noticed that seemed interesting was we saw more residents walking around here than the other places we went to, and we like that. Some were outside, some were walking in the halls, and some were in different rooms. In some of the places we went to we didn't see anybody, just maybe one or two out of a hundred residents. In this facility, we probably saw thirty people out of a hundred, so we like that. It seemed to be more active, and the people seemed to be active, too, like my brother. We wanted a place where he wouldn't sit in his room all day. They have a one-bedroom-apartment type of room. They have a bus that takes residents to field trips and doctor's appointments. There's also a kind of walking path.

Linda

Atria Collwood is a facility where everything is provided for you, that includes the food, transportation, and help with medical appointments. They had one-room units, and a very nice, and very caring staff. I think they're a group of people that really like what they do, and they seemed to really like each other. The facility is not brand new, but still very well-maintained. They have an exercise room, a library, a community dining area, and common areas with a rose garden. It's a pretty extensive place. They do exercise every day and provide care for your daily needs in terms of meals. Right now, because of COVID, they bring the meals to the people rather than using the community space, but there were some people who were in the community area who were spaced six feet apart. They observed all of those rules. I think it's a positive environment for anyone that's in the position of having to have assisted living, even if I am not at that point yet.

Barbara

I'm at Grossmont Gardens and they're very accommodating here. The staff is quite friendly. I love my apartment, and it has a lot more space than I expected. It's very pretty inside and very peaceful. If you look outside, they also have the gardens, and it's wonderful. The meals are very good too. I'm very content. I watch different activities from my patio, and they're great. The seniors that live here are so friendly, and they're open to meeting new people.

Nancy

We went to see La Vida Real. It's the one we can't afford. We've been there several times, and they invite us back when they have events. Of course, this past year they haven't been able to do much unless it's outside, but they have kept up with us all along. That place is really beautiful, and the staff is really nice. The people are really happy there, and even their programs (when they have them) were really above and beyond. I guess you get what you pay for. They have two different swimming pools. We actually took an aerobics class in one of the pools. My sister and I took that together because outsiders were allowed at that time. It was more like in the middle of the place, so the people could sit out on their balconies and watch if they wanted. That was nice. They have beautiful amenities all over the place. The rooms were very nice; they were larger than your average room. They have a big hall where they have activities. They have a Christmas show there with people singing and dancing, and while they were doing all that, their staff is going around offering you different hors d'oeuvres. Things are fabulous because they have fabulous chefs there. We have had lunch there twice, and the food is outstanding. The staff is wonderful -- they're really attentive. Even if they're on a phone call and you walk up to them, they will take the time to say, "I'll be with you in just a moment," instead of just ignoring you. All the staff seems very, very happy, and they had mentioned to us how long they've been with La Vida Real because they said, "It's a great job, we're really happy here, and we love our residents." It was very impressive that as we went through the hall, the manager of the place was saying hello to the different residents and the staff, and he knew every one of them by name. I found that to be very impressive, because it's a very big place. The staff is great.