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Brookdale Kettleman Lane

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I Visited This Community

When I visited this community it was still Emeritus Austin Gardens so I have not visited the community since Brookdale took over. The community is beautiful and specializes specifically on dementia and Alzheimer's residents so the facility is secure and designed to accommodate the memory impaired even those who wander. I had a very difficult time getting a return call from the Community Relations Director to make an appointment. It took three tries on my part to connect. When I arrived at the community, I was impressed with the building but was underwhelmed with the staff. I had a special needs request and was told that the nurse would get back to me and no one ever called me back. I talked with a family member while I was there and inquired how she liked the community. She summed it up best by saying the food was good, the place is beautiful and clean, but the staff are not very responsive.

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