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Cerna Healthcare

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I am a current client of this provider

The caregivers from Cerna Healthcare are taking care of both my mom and dad. My mom is also in hospice and they're working under the hospice people. So they're there 24/7 taking care of her, making sure she's not in pain, and that she takes her medication. I saw that the caregivers were there even though the rest of my family was also there. I was having problems at the time with different issues and had to work out a few things with the agency. This was the first time we've tried caregiving so I didn't really know what to do. We got that straightened out because there were caregivers that seemed like they didn't really know what they were doing, so I wasn't happy about that. So we had to switch out a few people, but for now they're OK. They would bill me at the end of every week. The management seems to be OK in terms of their scheduling, and they get people on very short notice. So they're very good in sending caregivers quickly. I'm rating them a three because we're only getting started and I can't really assess what they're doing yet. I was there on the first day they started with the first person that came. I think it would be better if they had a plan from day one of how to transition from caregiver to caregiver. They should be prepared from the first day with transitioning from person to person. That seemed to be what they were lacking. As they've been rotating through caregivers, the information wasn't passed on from person to person, so I was upset about that.

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