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My tour at Brookdale Magnolia was fine, my issue with them is that there's no follow up. I called at least twice, but I never got a return call and this was the place my father really wanted to be. The staff who showed me around wasn't the salesperson but the receptionist. She was very helpful, very informative and very kind. She's not the one I had an issue with, it was the salespeople who didn't return my call. She said she did return my phone call but she did not. Even when I called and someone said that she's with the client and that she'll call me within the next half hour, but I never heard from her even after I said it's the second time I called and not heard from them. The appearance of the place looked outdated but it was clean. The rooms are nice, and they seemed like they have the same level of activities as my dad's current community. They need to improve their follow up on potential clients.
We visited Brookdale Magnolia. Its excellent, the rooms were very clean, very nice, and the staff was friendly. However, I wasnt happy that they acted like they would accept my sister, then they did not accept her after all, and I felt that they did not tell me the truth. We saw a luau, the activity room, and exercise room.
Brookdale Magnolia is a very nice place, and Mom is ecstatic there. The staff is always really helpful. I call them if I need something and they're always willing to go the extra mile for me, so I appreciate that. Mom raves about all the nurses who come and help her. They come to her room three times a day, and she loves them. We made a good choice. Mom's room is pretty much brand new, newly refurbished with new carpeting, and really nice. It's a studio but it has an alcove, so it's like a one-bedroom. They provide her with three meals a day, and she can order off a menu. They go places and do fun things. She's just really happy there.
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